> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/agent-experience.md).

# Agentervaring

In dit onderdeel wordt de gebruikerservaring beschreven voor het starten en vertrouwd raken met Zoom contactcenter, Workforce Management, Zoom Quality Management, Zoom AI Expert Assist, de Zoom-webportal en de Zoom Workplace-app. Na het lezen van dit onderdeel kunt u verwachten dat u vertrouwd bent met algemene instellingen en functies in de app en op web die centraal staan bij het gebruik van Zoom contactcenter en de add-ons daarvan als agent.

{% content-ref url="/pages/25b9f831240c27dad727246e1c7f61314a81aa84" %}
[De Zoom Workplace-app gebruiken](/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/3ae23e14ba829780a66f22e89648cb8a08d5a86d" %}
[Afhandeling van interacties](/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/e2f06878d7d497dc8c0ccaacbee7aa842ad83a4c" %}
[Interactiefuncties van Zoom AI Companion](/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/e331b539dbf77a2a3fda44af04c3a212db7da79f" %}
[Functies voor AI Expert Assist](/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/e554f4bfc93ca106cad5756c2388553a8d1f1839" %}
[Zoom Workforce Management](/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/9edaa9cc2e9638e63ab216656e1c1bfd1c745fb3" %}
[Zoom Quality Management](/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://library.zoom.com/technical-library/nl/zakelijke-diensten/zoom-contact-center/zoom-customer-experience/agent-experience.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.