> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/nl/zakelijke-diensten/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md).

# kanaalbelastingbewaking

Supervisors kunnen het CX analyse Dashboard en rapporten openen om uitgebreide informatie over kanaallast te bekijken, omdat deze gedetailleerde gegevens niet worden weergegeven in standaard statusweergaven.

<div align="left"><figure><img src="/files/8bb47c2d8ffc16c844d5da721e528f4caf16aca8" alt=""><figcaption></figcaption></figure></div>

**Wat supervisors moeten monitoren**:

* Huidig engagementaantal per kanaalsoort
* Resterende Capaciteit vóór bezetstatus
* Kanaalspecifieke gebruikspatronen
* Effectiviteit van bezettingsregels en optimalisatiemogelijkheden

**Analytische best practices**:

In plaats van simpelweg het aantal "Ready"-agents te tellen, moeten supervisors:

1. De geconfigureerde Bezettingsregels voor hun teams begrijpen
2. De Instellingen voor Engagement Capaciteit in verschillende agentprofielen controleren
3. Kanaallastverdeling en -patronen analyseren
4. Gebruik uitgebreide analyse om beslissingen over personeelsinzet en Routering te nemen


---

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