> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/nl/zakelijke-diensten/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md).

# Kanaalbelastingmonitoring

Beheerders kunnen het CX-analyse-dashboard en de rapporten openen om uitgebreide informatie over kanaalbelasting te bekijken, omdat deze gedetailleerde gegevens niet worden weergegeven in standaard statusweergaven.

<div align="left"><figure><img src="/files/8bb47c2d8ffc16c844d5da721e528f4caf16aca8" alt=""><figcaption></figcaption></figure></div>

**Wat beheerders moeten monitoren**:

* Huidig engagementaantal per kanaaltype
* Resterende Capaciteit voordat de status bezet wordt
* Gebruikspatronen per kanaal
* Effectiviteit van de bezette regel en optimalisatiemogelijkheden

**Analytische best practices**:

In plaats van simpelweg "Beschikbaar"-agents te tellen, moeten beheerders:

1. De geconfigureerde bezette regels voor hun teams begrijpen
2. De Instellingen voor engagementcapaciteit bewaken over verschillende agentprofielen heen
3. Analyseer kanaalbelastingverdeling en patronen
4. Gebruik uitgebreide analyse om beslissingen over personeelsinzet en Routering te nemen


---

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