> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/nl/geavanceerde-ondernemingsservices/device-management/managing-zoom-clients-and-devices-explainer/troubleshooting.md).

# Probleemoplossing

De Zoom Workplace app heeft ingebouwde hulpmiddelen om gebruikers en beheerders te helpen bij het bekijken van de huidige instellingen en het oplossen van problemen met de synchronisatie van Zoom Device Management (ZDM), indien nodig.

{% hint style="info" %}
**Opmerking**

Zie de [De Zoom-netwerkconnectiviteitstool gebruiken](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0058114) artikel voor meer informatie over Zoom-client Healthcheck.
{% endhint %}

Om de Zoom-client Healthcheck-tool te Accessen, gebruikt u de volgende sneltoetsen:

* **Windows:** Ctrl + Alt + Shift + D
* **macOS:** Command + Option + Shift + D

<div data-with-frame="true"><figure><img src="https://3901650588-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FctBXUMeBy4rtLMmMkKRG%2Fuploads%2FnLZv8DWbJi0i0PGaQasb%2Fimage.png?alt=media&amp;token=28411ffa-91fc-4eef-80d0-65da86e38de9" alt="Sample Zoom Client Healthcheck screen" width="375"><figcaption><p>Voorbeeld Zoom-client Healthcheck Scherm</p></figcaption></figure></div>

Klik in de linkernavigatie op **app-instelling**. Deze pagina zal de huidige ZDM-inschrijvingsstatus, Groepdetails en hoe elk beleid wordt afgedwongen Weergeven.

Naarmate beleidsregels en Instellingen op de client of via ZDM worden gewijzigd, kunt u op de **Opnieuw laden** knop in de rechterbovenhoek klikken om updates in realtime te controleren.

* **Apparaatnaam:** De apparaat-hostnaam en waarde die in het Zoom beheerportal worden Weergeven.
* **Inschrijvingstoken:** Het momenteel geconfigureerde inschrijvingstoken.
* **Status:** Toont of het Apparaat succesvol is ingeschreven in ZDM (geslaagd).
* **Beleid:** Dit is een lijst met beleidsregels die worden afgedwongen, hun huidige waarde en de bron (GPO, ZDM, enzovoort).


---

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