> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer.md).

# 品質管理の解説

Zoom Quality Managementは、人工知能と機械学習を活用した文字起こしおよび録音分析により、コンタクトセンターの運営、エージェントのパフォーマンス、顧客満足度をサポートします。感情分析、詳細なパフォーマンス指標、AI Topics、カスタマイズ可能なIndicatorsを含む包括的なインサイトにより、Quality Managementは管理者やアドミニストレーターが改善すべき領域を特定し、問題に先手を打って対処できるようにします。

Quality Managementには、AIを活用した自動評価のためのAuto QMと、会話型AIインターフェース機能のためのAsk QMも含まれています。

Quality Managementの詳細については、引き続きお読みください。その後、Zoomアカウントチームにご相談ください。

{% content-ref url="/pages/91545ca2549786555dddf31db8e3967d9a48de9f" %}
[概要](/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/c09a60642060778475bd462e1a4d7bd7733c8eb9" %}
[インサイト](/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/977b31b449cc059e7609b618424a9af7a5a37a39" %}
[パフォーマンス管理ツール](/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/2281b014ae3de61f681aa8ba8178f683aa713e3c" %}
[アカウント管理](/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/51603458130c4989365c77178967cf6b24433b3d" %}
[制限事項](/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/limitations.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer.md?ask=<question>&goal=<endgoal>
```

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