> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md).

# Zoom コンタクトセンターのレポートとリアルタイム分析

{% hint style="info" %}
**注**

をご覧ください [分析とレポート](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md) 追加情報のためのセクション。
{% endhint %}

### Wallboardsに関する特記事項

Wallboardsは、通話件数、待ち時間、エージェントの稼働状況など、コンタクトセンターの主要なパフォーマンス指標に関するリアルタイムの更新を提供するデジタル表示です。Wallboardsは、スーパーバイザーとエージェントの両方にセンターの状況と全体的なパフォーマンスを明確に示し、チーム全体による簡単な監視のために公開表示されることがよくあります。

業務認識を支える上でWallboardsが果たす重要なロールを踏まえ、このセクションでは [リアルタイムのwallboards](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md#wallboards) レポートおよびリアルタイム分析セクション内の重要な機能として。

詳細については、Zoom のヘルプセンターを参照してください [wallboardsのカスタマイズ](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059227).

{% hint style="info" %}
**注**\
Wallboardsは、動的リンクにアクセスして利用するために認証が必要であり、その結果、URLは定期的に変更されます。
{% endhint %}

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd4_iiO65H63JU9W0wpkdQM58peUOEpjAkZbQLAKHS7N71r6IhK-eYT50KEx5w-kwkseFcJooSOP4dfHuYGnRyAkbj6uuFVVS3FzYWQpSpagpJ4aEvC7hPF2X7PQ7nIyUp2INSo?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdDD3l2a8B92k5XSfwY76aMUOnUQOHrhzyu2iMe5zBCCxWtoelrpWZ4pC2PzVkLFqEojTjN796_2OnEbdIy4_GtF1ymovDVjR25N1Kd3XJdxfK2buGEWFV-AZwEr1K8d74wXHw2yA?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>


---

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