> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# スーパーバイザー体験

このセクションでは、Zoom コンタクトセンター、Zoom ワークフォース管理、および Zoom 品質管理におけるスーパーバイザーの体験の概要を説明します。このセクションを読むと、これらの製品を使用するうえで中心となる一般的なツールと機能に慣れることができます。

### Zoom Workplace アプリの使用

エージェントと同様に、Zoom Workplace アプリ内で Zoom コンタクトセンターを使用するには、スーパーバイザーは [作業セッションを開始する必要があります](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session)。そこから、スーパーバイザーはカスタム ステータスに移行して、「Not Ready」ステータスの指標が偏るのを防ぐことができます。

{% content-ref url="/pages/cba43656d5df1dba67835812746d05a6320337a4" %}
[コールモニタリング](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/29a3da41dd36424764c86c97d01228f6784fb6a7" %}
[Zoom ワークフォース管理](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/841775ede14e1d3f995c0d1d8fef1a48e28fb977" %}
[Zoom 品質管理](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/934330ec651bff167e37db8245f5462f9de16110" %}
[Zoom コンタクトセンターのレポートとリアルタイム分析](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


---

# Agent Instructions
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