# 分析とレポート

このセクションでは、Zoom コンタクトセンター、Zoom ワークフォース管理、Zoom Quality Management、および Zoom Virtual Agent で利用できるレポート機能の概要を説明します。

これらのレポートのいくつかは、ネイティブでもオンライン [Zoom ワークスペース アプリ内で](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/e72dc9c38db27955976c8029c87cad08389ec395" %}
[CX分析](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/bfe3d2a8bf9903ba279bba69f5629acdd9d1a66b" %}
[従来のZoomコンタクトセンター アカウントレベルレポート](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/588abae2ee521757c5282b1618144d030e38e54a" %}
[従来のZoomコンタクトセンター リアルタイムレポート](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/7e5186f198ea0bc3413d7e8157d9138d3468504f" %}
[従来のZoomコンタクトセンター 履歴レポート](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/f2a81c438d81f7c0041cfc9c52329ec1802786e7" %}
[従来のZoomコンタクトセンター ダッシュボード](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/f78bff75e823e2475b03a02a08008f65b10f650c" %}
[Zoomワークフォース管理レポート](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/c4e7d6822af87fc39a78dd1d69e495e8f413194c" %}
[Zoom品質管理レポート](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/4ed10c8ab9902835032970616febdc2f58d0cd78" %}
[Zoom Virtual Agentレポート](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.