> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience.md).

# エージェント体験

このセクションでは、ユーザーが Zoom コンタクトセンター、Zoom ワークフォース管理、Zoom品質管理、Zoom AI Expert Assist、Zoomウェブポータル、および Zoom Workplace アプリを使い始め、理解を深めるためのユーザー エクスペリエンスについて説明します。このセクションを読み終えると、Zoom コンタクトセンターとそのアドオンをエージェントとして使用するうえで中心となる、一般的なアプリ内およびWebベースの設定と機能に慣れることが期待できます。

{% content-ref url="/pages/f3b91cbf478eca5043dd6b762c6cb9627d25adab" %}
[Zoom Workplace アプリの使用](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/bf5bab8461f9e3e8b43257c42017cccc2d2dc4c1" %}
[エンゲージメントの処理](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/b68eafb4b05f2a372ae1c2ae00ae6c44807b88db" %}
[Zoom AI機能](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/3a857e3f7b18afb34e9d512739f5b1ac79758680" %}
[AI Expert Assist の機能](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/d9033faf2d823ec8be3b720a6e64f9981f36d033" %}
[Zoom ワークフォース管理](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/294a1911531c6153ea4f2e40c51c6f6a8acdeb11" %}
[Zoom 品質管理](/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.