> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/ja/bijinesusbisu/quality-management-explainer.md).

# Zoom 品質管理

Zoom Quality Management は、人工知能と機械学習を活用した文字起こしおよび録音分析を使用して、コンタクトセンター業務、エージェントのパフォーマンス、および顧客満足度をサポートします。感情分析、詳細なパフォーマンス指標、AI Topics、カスタマイズ可能なインジケーターを含む包括的なインサイトにより、Quality Management は、監督者と管理者が改善領域を特定し、問題に先手を打って対処できるようにします。

Quality Management には、AI を活用した自動評価のための Auto QM と、会話型 AI インターフェース機能のための Ask QM も含まれます。

Quality Management の詳細については、引き続きお読みください。その後、Zoomアカウントチームにご相談ください。

{% content-ref url="/pages/91545ca2549786555dddf31db8e3967d9a48de9f" %}
[概要](/technical-library/ja/bijinesusbisu/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/c09a60642060778475bd462e1a4d7bd7733c8eb9" %}
[インサイト](/technical-library/ja/bijinesusbisu/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/977b31b449cc059e7609b618424a9af7a5a37a39" %}
[パフォーマンス管理ツール](/technical-library/ja/bijinesusbisu/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/2281b014ae3de61f681aa8ba8178f683aa713e3c" %}
[アカウント管理](/technical-library/ja/bijinesusbisu/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/51603458130c4989365c77178967cf6b24433b3d" %}
[制限事項](/technical-library/ja/bijinesusbisu/quality-management-explainer/limitations.md)
{% endcontent-ref %}

{% content-ref url="/pages/a9d8899115ace86196e98dd54cbfbfd490c383b5" %}
[専門家の洞察](/technical-library/ja/bijinesusbisu/quality-management-explainer/expert-insights.md)
{% endcontent-ref %}


---

# Agent Instructions
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