# ビジネスサービス

- [Zoom コンタクトセンター](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center.md): Zoom コンタクトセンターのドキュメントへようこそ
- [Zoom Customer Experience Bluepaper](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience.md): Zoom Customer Experience（CX）スイートに関する包括的なエンドツーエンドの技術ガイド—ご希望であればホワイトペーパーとも言えます。
- [概要](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview.md)
- [機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md)
- [追加機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md)
- [アーキテクチャ](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md)
- [SIPゾーン](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md)
- [セキュリティ標準](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/security-standards.md)
- [ライセンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md)
- [連携](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md)
- [ネットワーキング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/networking.md)
- [コンポーネント](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md)
- [チャネル](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md)
- [フロー](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md)
- [キューとスキル](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md)
- [ルーティング プロファイル](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md)
- [アセットライブラリと処分](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md)
- [待機室、ボイスメール、アンケート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md)
- [ZCC 内でシステムを構築する（アドバイス）](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md)
- [エージェントのエクスペリエンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience.md)
- [Zoom Workplace アプリの使用](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
- [エンゲージメント処理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
- [Zoom AI Companion のエンゲージメント機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
- [AI Expert Assist の機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
- [Zoom ワークフォース管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
- [Zoom 品質管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
- [スーパーバイザーエクスペリエンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience.md)
- [コールモニタリング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
- [Zoom ワークフォース管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
- [Zoom 品質管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
- [Zoom コンタクトセンターのレポートとリアルタイム分析](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
- [管理者向けエクスペリエンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience.md)
- [Zoom コンタクトセンターのロール](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md)
- [コールルーティングと電話番号の管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md)
- [ユーザーのライセンス、権限、および情報の管理と割り当て](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md)
- [SMS と 10DLC](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md)
- [キャンペーン管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md)
- [設定](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md)
- [AI エキスパートアシスト](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/page.md)
- [コブラウズ、連携、アドレス帳](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md)
- [ログ](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md)
- [データストレージ](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md)
- [QMに質問](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md)
- [自動QM設定](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md)
- [分析とレポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md)
- [CX分析](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
- [従来のZoomコンタクトセンター アカウントレベルレポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
- [従来のZoomコンタクトセンター リアルタイムレポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
- [従来のZoomコンタクトセンター 履歴レポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
- [従来のZoomコンタクトセンター ダッシュボード](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
- [Zoomワークフォース管理レポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
- [Zoom品質管理レポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
- [Zoom Virtual Agentレポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
- [API](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/apis.md)
- [プライバシー、セキュリティ、およびコンプライアンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md)
- [移行戦略](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/migration-strategies.md)
- [メモ](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/notes.md)
- [トラブルシューティング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/troubleshooting.md)
- [専門家の知見](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights.md): Zoom アプリケーション内で特定の技術的目標またはプロセスを完了するためのステップバイステップのチュートリアルです。
- [エージェントデスクトップの導入オプション](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): Justin Steinberg著
- [スキルベースルーティングを使用したエージェント選択](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): Craig Letheren著
- [WhatsApp Businessメッセージ連携](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): Mehdi Jatlaoui著
- [PCIコンプライアンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/pci-compliance.md): Ben DeStephen著
- [時刻および営業時間ルーティング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): Justin Steinberg著
- [CX分析入門](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): Craig Letheren著
- [エンゲージメントデータを連携する](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-engagement-data.md): Justin Steinberg著
- [Zoomコンタクトセンターの機能をウェブサイトに組み込む](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): Justin Steinberg著
- [ウェブチャットおよびビデオの設定タスク](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
- [キャンペーン](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md)
- [高度な機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md)
- [予約コールバック、コブラウズ、Zoom CX Web SDK](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
- [ユーザーチャットサポート体験をカスタマイズする](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): Maggie Munson著
- [チャット体験を構築する](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md)
- [エージェント対応中ルールを設定する](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): Bhargav KodeおよびJustin Steinberg著
- [設定例](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md)
- [同時エンゲージメントの最大定員](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md)
- [チャネル負荷監視](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md)
- [実装のベストプラクティス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md)
- [ワークフォース管理連携](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md)
- [作業項目によるライブ業務と非同期業務の統合](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): Justin Steinberg著
- [Zoom 品質管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management.md): Zoom品質管理ドキュメントへようこそ
- [品質管理の解説](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer.md)
- [概要](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/overview.md): このセクションでは、Zoom品質管理の概要を説明します。
- [インサイト](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/insights.md): このセクションでは、品質管理で利用できるさまざまなインサイトについて説明します。
- [パフォーマンス管理ツール](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
- [アカウント管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/account-management.md): このセクションでは、アカウントの設定方法と管理方法について説明します。
- [制限](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/limitations.md): このページでは、品質管理の制限事項に関する情報を提供します。
- [専門家の知見](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/expert-insights.md): Zoom アプリケーション内で特定の技術的目標またはプロセスを完了するためのステップバイステップのチュートリアルです。
- [さまざまな言語での作業](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): Rick Arps著
- [Zoom ワークフォース管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management.md): Zoomワークフォース管理ドキュメントへようこそ
- [ワークフォース管理の解説](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/workforce-management-explainer.md)
- [中核概念](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/workforce-management-explainer/core-concepts.md): このセクションでは、Zoomワークフォース管理の中核概念について説明します。アカウント管理者およびスケジュール作成管理者は、製品を使用する前に各中核概念を理解するため、このセクションを読むことを推奨します。
- [管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/workforce-management-explainer/management-and-administration.md)
- [エージェントのエクスペリエンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/workforce-management-explainer/agent-experience.md): このセクションでは、ワークフォース管理内におけるエージェント体験の概要を簡単に説明します。
- [専門家の知見](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/expert-insights.md): Zoom アプリケーション内で特定の技術的目標またはプロセスを完了するためのステップバイステップのチュートリアルです。
- [アクティビティからステータスへのマッピング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): Rick Arps著


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