> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/ja/bijinesusbisu.md).

# ビジネスサービス

- [Zoom コンタクトセンター](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center.md): Zoom コンタクトセンターのドキュメントへようこそ
- [Zoom カスタマーエクスペリエンス ブルーペーパー](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience.md): Zoom Customer Experience（CX）スイート向けの、包括的なエンドツーエンドの技術ガイド—お好みならホワイトペーパーとも言えます—。
- [概要](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview.md)
- [機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md)
- [追加機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md)
- [アーキテクチャ](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md)
- [SIPゾーン](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md)
- [セキュリティ標準](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/security-standards.md)
- [ライセンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md)
- [統合](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md)
- [ネットワーキング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/networking.md)
- [コンポーネント](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md)
- [チャネル](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md)
- [フロー](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md)
- [キューとスキル](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md)
- [ルーティング プロファイル](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md)
- [アセット ライブラリとディスポジション](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md)
- [待機室、ボイスメール、アンケート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md)
- [ZCC内でシステムを構築する（アドバイス）](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md)
- [エージェント体験](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience.md)
- [Zoom Workplace アプリの使用](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
- [エンゲージメント対応](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
- [Zoom AI 機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
- [AI Expert Assist 機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
- [Zoom ワークフォース管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
- [Zoom 品質管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
- [スーパーバイザー体験](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience.md)
- [コールモニタリング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
- [Zoom ワークフォース管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
- [Zoom 品質管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
- [Zoom コンタクトセンターのレポートとリアルタイム分析](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
- [管理者の体験](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience.md)
- [Zoom コンタクトセンターのロール](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md)
- [コールルーティングと電話番号の管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md)
- [ユーザーのライセンス、権限、情報の管理と割り当て](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md)
- [SMS と 10DLC](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md)
- [キャンペーン管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md)
- [設定](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md)
- [AIエキスパートアシスト](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/page.md)
- [コブラウズ、連携、アドレス帳](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md)
- [ログ](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md)
- [データストレージ](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md)
- [QMに問い合わせる](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md)
- [自動QM設定](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md)
- [分析とレポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md)
- [CX 分析](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
- [レガシー Zoom コンタクトセンター アカウントレベルレポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
- [レガシー Zoom コンタクトセンター リアルタイムレポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
- [レガシー Zoom コンタクトセンター 履歴レポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
- [レガシー Zoom コンタクトセンター ダッシュボード](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
- [Zoom ワークフォース管理レポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
- [Zoom 品質管理レポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
- [Zoom Virtual Agent レポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
- [API](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/apis.md)
- [プライバシー、セキュリティ、コンプライアンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md)
- [移行戦略](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/migration-strategies.md)
- [注記](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/notes.md)
- [トラブルシューティング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/troubleshooting.md)
- [専門家の洞察](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights.md): Zoomアプリケーション内で特定の技術目標やプロセスを完了するための、手順ごとのチュートリアルです。
- [エージェントデスクトップの展開オプション](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): Justin Steinberg による
- [スキルベースのルーティングを使用したエージェント選択](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): Craig Letheren による
- [WhatsApp 向けビジネスメッセージ連携](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): Mehdi Jatlaoui による
- [PCI コンプライアンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/pci-compliance.md): Ben DeStephen による
- [時刻と営業時間のルーティング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): Justin Steinberg による
- [CX 分析の始め方](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): Craig Letheren による
- [エンゲージメントデータを統合する](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-engagement-data.md): Justin Steinberg による
- [Zoom コンタクトセンター機能をWebサイトに統合する](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): Justin Steinberg による
- [Webチャットとビデオの設定タスク](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
- [キャンペーン](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md)
- [高度な機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md)
- [スケジュールされたコールバック、コブラウズ、Zoom CX Web SDK](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
- [ユーザーのチャット サポート体験をカスタマイズする](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): Maggie Munson 著
- [チャット体験を構築する](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md)
- [エージェント占有ルールの設定](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): Bhargav Kode と Justin Steinberg 著
- [設定例](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md)
- [最大同時エンゲージメント定員](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md)
- [チャネル負荷の監視](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md)
- [実装のベストプラクティス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md)
- [ワークフォース管理の連携](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md)
- [作業項目によるライブ業務と非同期業務の統合](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): 作成者: Justin Steinberg
- [カスタムフィールドを備えたエージェントレスダイヤラー](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/kasutamufrudowoetajentoresudaiyar.md): 作成者: Justin Steinberg
- [カスタム対策](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/kasutamu.md): Craig Letheren 著
- [エンゲージメント概要の主要ユースケース](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/engjimentonoysuksu.md): Craig Letheren 著
- [Zoom 品質管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management.md): Zoom品質管理のドキュメントへようこそ
- [品質管理の解説](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer.md)
- [概要](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/overview.md): このセクションでは、Zoom品質管理の概要を説明します。
- [インサイト](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/insights.md): このセクションでは、品質管理で利用できるさまざまなインサイトについて説明します。
- [パフォーマンス管理ツール](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
- [アカウント管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/account-management.md): このセクションでは、アカウントの設定方法と管理方法について説明します。
- [制限事項](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/limitations.md): このページでは、品質管理の制限事項に関する情報を提供します。
- [専門家の洞察](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/expert-insights.md): Zoomアプリケーション内で特定の技術目標やプロセスを完了するための、手順ごとのチュートリアルです。
- [さまざまな言語の使用](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): 作成者: Rick Arps
- [Zoom Revenue Accelerator](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator.md): Zoom Revenue Acceleratorのドキュメントへようこそ。
- [Zoom Revenue Acceleratorの解説](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer.md): このページでは、Zoom Revenue Accelerator（ZRA）の概要を説明します。
- [ZRAの仕組み](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/how-zra-works.md): このページでは、Zoom Revenue Accelerator（ZRA）の仕組みについて説明します。
- [ZRAの要件](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-requirements.md): このページでは、Zoom Revenue Accelerator（ZRA）の要件について説明します。
- [ZRAの連携](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-integrations.md): このページでは、Zoom Revenue Accelerator（ZRA）の連携について説明します。
- [ZRAのユーザーエクスペリエンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-user-experience.md): このページでは、Zoom Revenue Accelerator（ZRA）のユーザーエクスペリエンスについて説明します。
- [ZRAに関する管理者向けの考慮事項](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/administrator-considerations-for-zra.md): このページでは、Zoom Revenue Accelerator（ZRA）に関する管理者の懸念事項について説明します。
- [ZRAにおけるデータのプライバシーとセキュリティ](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/data-privacy-and-security-in-zra.md): このページでは、Zoom Revenue Accelerator（ZRA）のデータプライバシーとセキュリティについて説明します。
- [ZRAの制限事項](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-limitations.md): このページでは、Zoom Revenue Accelerator（ZRA）の制限事項について説明します。
- [Zoom ワークフォース管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management.md): Zoomワークフォース管理のドキュメントへようこそ
- [ワークフォース管理の解説](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/workforce-management-explainer.md)
- [基本概念](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/workforce-management-explainer/core-concepts.md): このセクションでは、Zoomワークフォース管理の基本概念について説明します。アカウント管理者およびスケジュール作成管理者は、製品を使用する前に各基本概念を理解するため、このセクションを読むことをお勧めします。
- [管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/workforce-management-explainer/management-and-administration.md)
- [エージェント体験](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/workforce-management-explainer/agent-experience.md): このセクションでは、ワークフォース管理におけるエージェントエクスペリエンスの概要を簡単に説明します。
- [専門家の洞察](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/expert-insights.md): Zoomアプリケーション内で特定の技術目標やプロセスを完了するための、手順ごとのチュートリアルです。
- [アクティビティからステータスへのマッピング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): 作成者: Rick Arps


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