> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/ja/bijinesusbisu.md).

# ビジネスサービス

- [Zoom コンタクトセンター](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center.md): Zoom コンタクトセンターのドキュメントへようこそ
- [Zoom Customer Experience ブルーペーパー](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience.md): Zoom Customer Experience (CX) スイートに関する包括的なエンドツーエンドの技術ガイド、あるいはお好みならホワイトペーパーです。
- [概要](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview.md)
- [機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md)
- [アドオン](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md)
- [アーキテクチャ](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md)
- [SIP ゾーン](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md)
- [セキュリティ標準](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/security-standards.md)
- [ライセンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md)
- [連携](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md)
- [ネットワーキング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/overview/networking.md)
- [コンポーネント](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md)
- [チャネル](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md)
- [フロー](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md)
- [キューとスキル](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md)
- [ルーティングプロファイル](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md)
- [アセットライブラリと応対結果](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md)
- [待機室、ボイスメール、アンケート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md)
- [ZCC内でシステムを構築する（アドバイス）](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md)
- [エージェント体験](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience.md)
- [Zoom Workplace アプリの使用](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
- [エンゲージメントの処理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
- [Zoom AI機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
- [AI Expert Assist の機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
- [Zoom ワークフォース管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
- [Zoom 品質管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
- [スーパーバイザー体験](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience.md)
- [コールモニタリング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
- [Zoom ワークフォース管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
- [Zoom 品質管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
- [Zoom コンタクトセンターのレポートとリアルタイム分析](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
- [管理者体験](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience.md)
- [Zoom コンタクトセンターのロール](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md)
- [コールルーティングと電話番号の管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md)
- [ユーザーライセンス、権限、および情報の管理と割り当て](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md)
- [SMS と 10DLC](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md)
- [キャンペーン管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md)
- [設定](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md)
- [AI Expert Assist](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/page.md)
- [コブラウズ、連携、およびアドレス帳](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md)
- [ログ](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md)
- [データ保存](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md)
- [QM に質問](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md)
- [自動 QM 設定](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md)
- [分析とレポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md)
- [CX 分析](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
- [旧 Zoom コンタクトセンターのアカウントレベルレポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
- [旧 Zoom コンタクトセンターのリアルタイムレポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
- [旧 Zoom コンタクトセンターの履歴レポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
- [旧 Zoom コンタクトセンターのダッシュボード](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
- [Zoom ワークフォース管理レポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
- [Zoom 品質管理レポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
- [Zoom Virtual Agent レポート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
- [CXインサイト](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/cx-insights.md)
- [API](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/apis.md)
- [プライバシー、セキュリティ、コンプライアンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md)
- [移行戦略](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/migration-strategies.md)
- [ノート](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/notes.md)
- [トラブルシューティング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/zoom-customer-experience/troubleshooting.md)
- [専門家の見解](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights.md): Zoomアプリケーション内で、特定の技術的な目標やプロセスを完了するための、ステップバイステップのチュートリアルです。
- [エージェントデスクトップの導入オプション](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): Justin Steinbergによる執筆
- [スキルベースルーティングを使用したエージェント選択](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): Craig Letherenによる執筆
- [ビジネスメッセージング向けWhatsApp連携](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): Mehdi Jatlaouiによる執筆
- [PCIコンプライアンス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/pci-compliance.md): Ben DeStephenによる執筆
- [時刻および営業時間ルーティング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): Justin Steinbergによる執筆
- [CX Analyticsの開始方法](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): Craig Letherenによる執筆
- [エンゲージメントデータを連携](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-engagement-data.md): Justin Steinbergによる執筆
- [Zoom コンタクトセンターの機能をWebサイトに統合する](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): Justin Steinbergによる執筆
- [Webチャットとビデオの設定タスク](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
- [キャンペーン](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md)
- [詳細機能](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md)
- [スケジュール済みコールバック、コブラウズ、Zoom CX Web SDK](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
- [ユーザーのチャットサポート体験をカスタマイズする](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): Maggie Munsonによる執筆
- [チャット体験を構築する](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md)
- [エージェント占有ルールの設定](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): Bhargav KodeおよびJustin Steinbergによる執筆
- [設定例](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md)
- [最大同時エンゲージメント定員](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md)
- [チャネル負荷の監視](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md)
- [導入のベストプラクティス](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md)
- [ワークフォース管理連携](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md)
- [Work Itemsによるライブワークと非同期ワークの統合](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): Justin Steinbergによる執筆
- [カスタムフィールド付きエージェントレスダイヤラー](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/agentless-dialer-with-custom-fields.md): Justin Steinbergによる執筆
- [カスタム指標](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/custom-measures.md): Craig Letherenによる執筆
- [Engagement Briefの主要なユースケース](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-contact-center/expert-insights/engagement-brief-hero-use-cases.md): Craig Letherenによる執筆
- [Zoom 品質管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management.md): Zoom Quality Managementのドキュメントへようこそ
- [Quality Managementの概要](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer.md)
- [概要](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/overview.md): このセクションでは、Zoom Quality Managementの概要を説明します。
- [インサイト](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/insights.md): このセクションでは、Quality Managementで利用できるさまざまなインサイトについて説明します。
- [パフォーマンス管理ツール](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
- [アカウント管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/account-management.md): このセクションでは、アカウントのセットアップと管理方法について説明します。
- [制限事項](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/quality-management-explainer/limitations.md): このページでは、Quality Managementの制限事項について説明します。
- [専門家の見解](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/expert-insights.md): Zoomアプリケーション内で、特定の技術的な目標やプロセスを完了するための、ステップバイステップのチュートリアルです。
- [異なる言語を扱う](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): Rick Arpsによる執筆
- [Zoom Revenue Accelerator](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator.md): Zoom Revenue Acceleratorのドキュメントへようこそ。
- [Zoom Revenue Acceleratorの概要](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer.md): このページでは、Zoom Revenue Accelerator (ZRA)の概要を説明します。
- [ZRAの仕組み](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/how-zra-works.md): このページでは、Zoom Revenue Accelerator (ZRA)の仕組みについて説明します。
- [ZRAの要件](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-requirements.md): このページでは、Zoom Revenue Accelerator (ZRA)の要件について説明します。
- [ZRAの連携](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-integrations.md): このページでは、Zoom Revenue Accelerator (ZRA)の連携について説明します。
- [ZRAのユーザー体験](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-user-experience.md): このページでは、Zoom Revenue Accelerator (ZRA)のユーザー体験について説明します。
- [ZRAにおける管理者向けの考慮事項](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/administrator-considerations-for-zra.md): このページでは、Zoom Revenue Accelerator (ZRA)の管理者向けの懸念事項について説明します。
- [ZRAにおけるデータプライバシーとセキュリティ](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/data-privacy-and-security-in-zra.md): このページでは、Zoom Revenue Accelerator (ZRA)のデータプライバシーとセキュリティについて説明します。
- [ZRAの制限事項](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-limitations.md): このページでは、Zoom Revenue Accelerator (ZRA)の制限事項について説明します。
- [Zoom Virtual Agent](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-virtual-agent.md): Zoom Virtual Agentのドキュメントへようこそ
- [Zoom Virtual Agentの概要](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-virtual-agent/zoom-virtual-agent-explainer.md): 音声とチャット向けのZoom Virtual Agentのアーキテクチャ、設定、連携、動作、分析を確認しましょう。
- [Zoom ワークフォース管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management.md): Zoom ワークフォース管理のドキュメントへようこそ
- [ワークフォース管理の概要](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/workforce-management-explainer.md)
- [基本概念](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/workforce-management-explainer/core-concepts.md): このセクションでは、Zoom ワークフォース管理の基本概念について説明します。アカウントおよびスケジュール作成の管理者は、製品を使用する前に各基本概念を理解するため、このセクションを読むことをおすすめします。
- [管理](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/workforce-management-explainer/management-and-administration.md)
- [エージェント体験](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/workforce-management-explainer/agent-experience.md): このセクションでは、ワークフォース管理におけるエージェントの体験の概要を簡単に説明します。
- [専門家の見解](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/expert-insights.md): Zoomアプリケーション内で、特定の技術的な目標やプロセスを完了するための、ステップバイステップのチュートリアルです。
- [アクティビティからステータスへのマッピング](https://library.zoom.com/technical-library/ja/bijinesusbisu/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): Rick Arpsによる執筆


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```
GET https://library.zoom.com/technical-library/ja/bijinesusbisu.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.