> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md).

# Reportistica del centro di contatto Zoom e analisi in tempo reale

{% hint style="info" %}
**Nota**

Consulta le [Analisi e Reporting](/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md) sezione per ulteriori informazioni.
{% endhint %}

### Nota speciale sui wallboards

I wallboards sono display digitali che forniscono aggiornamenti in tempo reale sulle principali metriche di prestazione del centro di contatto, come il volume di chiamare, i tempi di attesa e la disponibilità degli agenti. I wallboards possono offrire sia ai supervisori sia agli agenti una visione chiara dello stato del centro e delle prestazioni complessive, e sono spesso esposti pubblicamente per un facile monitoraggio da parte dell’intero team.

Dato il Ruolo significativo che i wallboards svolgono nel supportare la consapevolezza operativa, questa sezione è dedicata a mettere in evidenza [i wallboards in tempo reale](/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md#wallboards) come una Funzionalità importante all’interno della sezione Reporting e analisi in tempo reale.

Fare riferimento al Centro assistenza di Zoom per ulteriori informazioni su [personalizzazione dei wallboards](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059227).

{% hint style="info" %}
**Nota**\
I wallboards richiedono autenticazione per l’Access e l’utilizzo di collegamenti dinamici, con conseguenti cambiamenti periodici dell’URL.
{% endhint %}

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd4_iiO65H63JU9W0wpkdQM58peUOEpjAkZbQLAKHS7N71r6IhK-eYT50KEx5w-kwkseFcJooSOP4dfHuYGnRyAkbj6uuFVVS3FzYWQpSpagpJ4aEvC7hPF2X7PQ7nIyUp2INSo?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdDD3l2a8B92k5XSfwY76aMUOnUQOHrhzyu2iMe5zBCCxWtoelrpWZ4pC2PzVkLFqEojTjN796_2OnEbdIy4_GtF1ymovDVjR25N1Kd3XJdxfK2buGEWFV-AZwEr1K8d74wXHw2yA?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>


---

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