> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# Esperienza del supervisore

Questa sezione fornisce una panoramica dell’esperienza del supervisore all’interno di Zoom centro di contatto, Zoom Workforce Management (WFM) e Zoom Quality Management. Dopo aver letto questa sezione, puoi aspettarti di avere familiarità con strumenti e funzioni comuni fondamentali per l’utilizzo di questi prodotti.

### Utilizzando la app Zoom Workplace

Analogamente agli agenti, per utilizzare Zoom centro di contatto all'interno dell'app Zoom Workplace, il supervisore deve [avviare una sessione di lavoro](/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session). Da lì, i supervisori possono passare a stati personalizzati per evitare di falsare le metriche per lo stato “Non pronto”.

{% content-ref url="/pages/8e5cf8fff93a3b5602570654eb48f88f5c5c3acf" %}
[monitoraggio chiamate](/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/8e0297d78ba5f24fadc240a11267ce7ac83c42d5" %}
[Zoom Workforce Management (WFM)](/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/38787a61a318578ba166a963399b2878ee9574b0" %}
[Gestione della qualità di Zoom](/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/fae487533ff4e825064d16df72552c660ead4c1d" %}
[Reporting del Zoom centro di contatto e analisi in tempo reale](/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


---

# Agent Instructions
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