> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience.md).

# Esperienza dell'agente

Questa sezione descrive l’esperienza utente per iniziare e familiarizzare con Zoom Contact Center, Workforce Management (WFM), Zoom Quality Management, Zoom AI Expert Assist, Zoom web portal e l’app Zoom Workplace. Dopo aver letto questa sezione, puoi aspettarti di essere familiarizzato con le Impostazioni e le funzioni comuni dell’app e basate sul web, fondamentali per l’uso di Zoom Contact Center e dei relativi componenti aggiuntivi come agente.

{% content-ref url="/pages/22870ac7db0242847dedd622c2e55b8f9c7d7b5c" %}
[Usando la app Zoom Workplace](/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/f5fc0ad8a476997ded847b7da3c802fc8e20f9e9" %}
[Gestione del coinvolgimento](/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/d3f893224df29ae42a5f68c712b0272d66151c52" %}
[Funzionalità di Zoom AI](/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/ae853ca73dd511484bd2d67078a7d49d93855b5e" %}
[Funzionalità di assistenza esperta AI](/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/8b1dc9127aa67100674df2eda2a692365df4f618" %}
[Zoom Workforce Management (WFM)](/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/d314876b0d38f8208dc47e2d1d84cbbc1c6e5bb9" %}
[Gestione della qualità di Zoom](/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.