# Esperienza agente

Questa sezione descrive l'esperienza utente per iniziare e familiarizzare con Zoom Contact Center, Zoom Workforce Management, Zoom Quality Management, Zoom AI Expert Assist, il portale web di Zoom e l'app Zoom Workplace. Dopo aver letto questa sezione, potrai conoscere le impostazioni e le funzionalità comuni nell'app e nel web, fondamentali per l'utilizzo di Zoom Contact Center e dei suoi componenti aggiuntivi come agente.

{% content-ref url="agent-experience/using-the-zoom-workplace-app" %}
[using-the-zoom-workplace-app](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app)
{% endcontent-ref %}

{% content-ref url="agent-experience/engagement-handling" %}
[engagement-handling](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling)
{% endcontent-ref %}

{% content-ref url="agent-experience/zoom-ai-companion-engagement-features" %}
[zoom-ai-companion-engagement-features](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features)
{% endcontent-ref %}

{% content-ref url="agent-experience/ai-expert-assist-features" %}
[ai-expert-assist-features](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features)
{% endcontent-ref %}

{% content-ref url="agent-experience/zoom-workforce-management" %}
[zoom-workforce-management](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management)
{% endcontent-ref %}

{% content-ref url="agent-experience/zoom-quality-management" %}
[zoom-quality-management](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management)
{% endcontent-ref %}