> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md).

# SMS e 10DLC

Zoom centro di contatto supporta il Servizio di messaggi brevi (SMS) (ossia, messaggi di testo) e il Servizio di messaggistica multimediale (MMS) (ossia, messaggi con foto) tramite il canale di contatto di messaggistica. Tuttavia, per utilizzare SMS o essere idonea per SMS, l'azienda deve soddisfare [i requisiti di conformità 10 Digit Long Code (10DLC)](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059336). Per ulteriori informazioni su questo processo, fare riferimento a [FAQ 10DLC](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059576).

Una volta che un account è abilitato per SMS, gli amministratori dell'account sono incoraggiati a consultare il Centro assistenza di Zoom per ulteriori informazioni su [la configurazione degli SMS per il tuo account](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0074648), ad esempio come impostare il numero SMS predefinito in uscita per il tuo account, come Abilita o Disabilita SMS in uscita per una coda e la coda SMS predefinita in uscita per un utente del centro di contatto.

{% hint style="info" %}
**Nota**\
La campagna 10DLC è richiesta solo per le aziende che utilizzano Numeri telefonici statunitensi e canadesi.
{% endhint %}


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