> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md).

# Monitoraggio del carico del canale

I supervisori possono accedere alla Dashboard e ai report di CX analisi per visualizzare informazioni complete sul carico del canale, poiché questi dati dettagliati non vengono mostrati nelle viste di stato Standard.

<div align="left"><figure><img src="/files/46f012d580d1f80b368f4466b504b02e678c6d26" alt=""><figcaption></figcaption></figure></div>

**Cosa dovrebbero monitorare i supervisori**:

* Conteggio di engagement corrente per tipo di canale
* capacità residua prima dello stato Occupato
* Modelli di utilizzo specifici del canale
* Efficacia delle regole di Occupato e opportunità di ottimizzazione

**Migliori pratiche di analisi**:

Anziché contare semplicemente gli agenti "Pronto", i supervisori dovrebbero:

1. Comprendere le regole di Occupato configurate per i loro team
2. Monitorare le Impostazioni di capacità di engagement tra i diversi profili agente
3. Analizzare la distribuzione e i modelli del carico del canale
4. Usare analisi complete per prendere decisioni su staffing e Instradamento


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