> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/it/servizi-business/quality-management-explainer.md).

# Gestione della qualità di Zoom

Zoom Quality Management utilizza trascrizione e analisi delle registrazioni basate su intelligenza artificiale e machine learning per supportare le operazioni del centro di contatto, le prestazioni degli agenti e la soddisfazione dei clienti. Con approfondimenti completi che includono analisi del sentiment, metriche dettagliate delle prestazioni, AI Topics e Indicatori personalizzabili, Quality Management consente a supervisori e amministratori di identificare le aree di miglioramento e affrontare proattivamente i problemi.

Quality Management include anche Auto QM per valutazioni automatiche basate sull'IA e Ask QM per le funzionalità dell'interfaccia di IA conversazionale.

Per ulteriori informazioni su Quality Management, continua a leggere; poi parla con il team del tuo account Zoom.

{% content-ref url="/pages/d47ece9f02bc29f1bcc288c9e2f7203ac615fbc1" %}
[Panoramica](/technical-library/it/servizi-business/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/6f752788051421c1f1b1eb36c8b60afb6cf88e61" %}
[Approfondimenti](/technical-library/it/servizi-business/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/bd0b034518ec592f82b6a0f110c1e02217e909b9" %}
[Strumenti di gestione delle prestazioni](/technical-library/it/servizi-business/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/23508360a772f5b99f9223fdaa929ca42e6c12e8" %}
[Gestione account](/technical-library/it/servizi-business/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/bd2110725aa70663431b67154b1c0097a19fc967" %}
[Limitazioni](/technical-library/it/servizi-business/quality-management-explainer/limitations.md)
{% endcontent-ref %}

{% content-ref url="/pages/6874e263d13806d6e1b1e2b5e0157b618ed30c13" %}
[Approfondimenti degli esperti](/technical-library/it/servizi-business/quality-management-explainer/expert-insights.md)
{% endcontent-ref %}


---

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