> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/it/servizi-business.md). # Servizi Business - [Zoom centro di contatto](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center.md): Benvenuto nella documentazione di Zoom centro di contatto - [Bluepaper sull’esperienza del cliente di Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience.md): Una guida tecnica completa e end-to-end — o libro bianco, se preferisci — per la suite Zoom Customer Experience (CX). - [Panoramica](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview.md) - [Funzionalità](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md) - [Componenti aggiuntivi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md) - [Architettura](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md) - [Zone SIP](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md) - [Standard di sicurezza](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/security-standards.md) - [Licenze](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md) - [Integrazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md) - [Rete](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/networking.md) - [Componenti](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md) - [Canali](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md) - [Flussi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md) - [Code e competenze](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md) - [Profili di Instradamento](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md) - [Libreria risorse e disposizioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md) - [Sale d'attesa, segreteria telefonica e sondaggi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md) - [Costruire il tuo sistema all'interno di ZCC (Consiglio)](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md) - [Esperienza dell'agente](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience.md) - [Utilizzando l'app Zoom Workplace](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md) - [Gestione dell'interazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md) - [Funzionalità di Zoom AI](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md) - [Funzionalità di assistenza esperta AI](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md) - [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md) - [Gestione della qualità Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md) - [Esperienza del supervisore](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience.md) - [monitoraggio chiamate](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md) - [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md) - [Gestione della qualità Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md) - [Reportistica del centro di contatto Zoom e analisi in tempo reale](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md) - [Esperienza dell'amministratore](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience.md) - [Ruoli del centro di contatto Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md) - [Gestione dell'inoltro chiamate e dei Numeri telefonici](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md) - [Gestione e assegnazione di licenze utente, diritti e informazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md) - [SMS e 10DLC](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md) - [Gestione campagne](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md) - [Preferenze](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md) - [Assistenza esperta IA](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/page.md) - [Cobrowse, integrazioni e rubriche degli indirizzi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md) - [Registri](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md) - [Archiviazione dati](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md) - [Chiedi a QM](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md) - [Configurazione QM automatica](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md) - [Analisi e reportistica](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md) - [CX analisi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md) - [Report legacy di Zoom a livello di account del centro di contatto](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md) - [Report in tempo reale legacy di Zoom del centro di contatto](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md) - [Report storici legacy di Zoom per il centro di contatto](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md) - [Legacy Zoom centro di contatto Dashboard](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md) - [Zoom Workforce Management (WFM) Reports](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md) - [Report di gestione della qualità Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md) - [Report di Zoom Virtual Agent](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md) - [Approfondimenti CX](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/cx-insights.md) - [API](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/apis.md) - [Privacy, sicurezza e conformità](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md) - [Strategie di migrazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/migration-strategies.md) - [Note](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/notes.md) - [Risoluzione dei problemi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/troubleshooting.md) - [Approfondimenti degli esperti](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights.md): I tuoi tutorial passo passo per completare un obiettivo o un processo tecnico specifico all'interno di un'applicazione Zoom. - [Opzioni di distribuzione di Agent Desktop](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): Scritto da Justin Steinberg - [Selezione dell'agente tramite Instradamento basato sulle competenze](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): Scritto da Craig Letheren - [Integrazioni di messaggistica di WhatsApp for Business](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): Scritto da Mehdi Jatlaoui - [Conformità PCI](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/pci-compliance.md): Scritto da Ben DeStephen - [Instradamento in base all'ora del giorno e agli orari di apertura](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): Scritto da Justin Steinberg - [Introduzione alle analisi CX](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): Scritto da Craig Letheren - [Integrare i dati di coinvolgimento](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-engagement-data.md): Scritto da Justin Steinberg - [Integra le funzionalità di Zoom centro di contatto nel tuo sito web](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): Scritto da Justin Steinberg - [Attività di configurazione di chat web e video](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md) - [Campagne](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md) - [Funzionalità avanzate](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md) - [Richiami programmati, CoBrowse e Zoom CX Web SDK](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md) - [Personalizza l'esperienza di Assistenza chat per l'utente](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): Scritto da Maggie Munson - [Crea la tua esperienza di chat](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md) - [Configurazione delle regole per agente occupato](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): Scritto da Bhargav Kode e Justin Steinberg - [Esempi di configurazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md) - [Capacità massima di coinvolgimento simultaneo](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md) - [Monitoraggio del carico del canale](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md) - [Migliori pratiche di implementazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md) - [Workforce Management (WFM) Integrazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md) - [Unificare il lavoro in tempo reale e asincrono con gli elementi di lavoro](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): Redatto da Justin Steinberg - [Dialer senza agente con campi personalizzati](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/agentless-dialer-with-custom-fields.md): Redatto da Justin Steinberg - [Metriche personalizzate](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/custom-measures.md): Redatto da Craig Letheren - [Casi d'uso di Engagement Brief Hero](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/engagement-brief-hero-use-cases.md): Redatto da Craig Letheren - [Gestione della qualità Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management.md): Benvenuto nella documentazione di Zoom Quality Management - [Spiegazione di Quality Management](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer.md) - [Panoramica](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/overview.md): Questa sezione fornisce una panoramica di Zoom Quality Management. - [Approfondimenti](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/insights.md): Questa sezione discute i vari approfondimenti, Disponibile con Quality Management. - [Strumenti di gestione delle prestazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/performance-management-tools.md) - [Gestione account](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/account-management.md): Questa sezione spiega come configurare e gestire il tuo account. - [Limitazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/limitations.md): Questa pagina fornisce informazioni sulle limitazioni della gestione della qualità. - [Approfondimenti degli esperti](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/expert-insights.md): I tuoi tutorial passo passo per completare un obiettivo o un processo tecnico specifico all'interno di un'applicazione Zoom. - [Lavorare con lingue diverse](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): Scritto da Rick Arps - [Zoom Revenue Accelerator](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator.md): Benvenuti alla documentazione di Zoom Revenue Accelerator. - [Spiegazione di Zoom Revenue Accelerator](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer.md): Questa pagina fornisce una panoramica di Zoom Revenue Accelerator (ZRA). - [Come funziona ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/how-zra-works.md): Questa pagina illustra come funziona Zoom Revenue Accelerator (ZRA). - [Requisiti di ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-requirements.md): Questa pagina illustra i requisiti di Zoom Revenue Accelerator (ZRA). - [Integrazioni di ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-integrations.md): Questa pagina illustra le integrazioni di Zoom Revenue Accelerator (ZRA). - [Esperienza utente di ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-user-experience.md): Questa pagina l'esperienza utente di Zoom Revenue Accelerator (ZRA). - [Considerazioni dell'amministratore per ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/administrator-considerations-for-zra.md): Questa pagina tratta le preoccupazioni dell'amministratore per Zoom Revenue Accelerator (ZRA). - [Privacy e sicurezza dei dati in ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/data-privacy-and-security-in-zra.md): Questa pagina tratta della privacy e sicurezza dei dati di Zoom Revenue Accelerator (ZRA). - [Limitazioni ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-limitations.md): Questa pagina illustra le limitazioni di Zoom Revenue Accelerator (ZRA). - [Zoom Virtual Agent](https://library.zoom.com/technical-library/it/servizi-business/zoom-virtual-agent.md): Benvenuti nella documentazione di Zoom Virtual Agent - [Spiegazione di Zoom Virtual Agent](https://library.zoom.com/technical-library/it/servizi-business/zoom-virtual-agent/zoom-virtual-agent-explainer.md): Esplora l'architettura, la configurazione, le integrazioni, il comportamento e le analisi di Zoom Virtual Agent per voce e chat. - [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management.md): Benvenuto nella documentazione di Zoom Workforce Management - [Workforce Management (WFM) Spiegazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/workforce-management-explainer.md) - [Concetti fondamentali](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/workforce-management-explainer/core-concepts.md): Questa sezione tratta i concetti fondamentali di Zoom Workforce Management (WFM). Si consiglia agli amministratori di account e pianificazione di leggere questa sezione per comprendere ciascun concetto fondamentale prima di utilizzare il prodotto. - [Amministrazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/workforce-management-explainer/management-and-administration.md) - [Esperienza dell'agente](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/workforce-management-explainer/agent-experience.md): Questa sezione offre una breve panoramica dell’esperienza degli agenti all’interno di Workforce Management (WFM). - [Approfondimenti degli esperti](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/expert-insights.md): I tuoi tutorial passo passo per completare un obiettivo o un processo tecnico specifico all'interno di un'applicazione Zoom. - [Mappatura attività su stato](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): Scritto da Rick Arps --- # Agent Instructions This documentation is published with GitBook. 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