> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/it/servizi-business.md).

# Servizi Business

- [Zoom centro di contatto](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center.md): Benvenuti nella documentazione di Zoom centro di contatto
- [Bluepaper sull'esperienza cliente di Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience.md): Una guida tecnica completa, end-to-end — o Whitepaper, se preferisci — alla suite Zoom Customer Experience (CX).
- [Panoramica](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview.md)
- [Funzionalità](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md)
- [Componenti aggiuntivi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md)
- [Architettura](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md)
- [Zone SIP](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md)
- [Standard di sicurezza](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/security-standards.md)
- [Licenze](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md)
- [Integrazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md)
- [Networking](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/networking.md)
- [Componenti](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md)
- [Canali](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md)
- [Flussi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md)
- [Code e competenze](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md)
- [Profili di Instradamento](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md)
- [Libreria delle risorse e disposizioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md)
- [Sale d'attesa, segreteria telefonica e sondaggi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md)
- [Costruire il tuo sistema all'interno di ZCC (consigli)](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md)
- [Esperienza dell'agente](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience.md)
- [Utilizzando l'app Zoom Workplace](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
- [Gestione del coinvolgimento](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
- [Funzionalità di Zoom AI](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
- [Funzionalità di assistenza esperta con IA](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
- [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
- [Gestione della qualità di Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
- [Esperienza del supervisore](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience.md)
- [Monitoraggio chiamate](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
- [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
- [Gestione della qualità di Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
- [Reportistica e analisi in tempo reale di Zoom centro di contatto](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
- [Esperienza admin](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience.md)
- [Ruoli di Zoom centro di contatto](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md)
- [Gestione dell'inoltro chiamate e dei Numeri telefonici](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md)
- [Gestione e assegnazione di licenze utente, diritti e informazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md)
- [SMS e 10DLC](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md)
- [Gestione campagne](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md)
- [Preferenze](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md)
- [Assistenza esperta AI](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/page.md)
- [Cobrowse, integrazioni e rubriche](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md)
- [Log](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md)
- [Archiviazione dati](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md)
- [Chiedi a QM](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md)
- [Configurazione automatica di QM](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md)
- [Analisi e reportistica](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md)
- [Analisi CX](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
- [Report legacy a livello di account di Zoom centro di contatto](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
- [Report legacy in tempo reale di Zoom centro di contatto](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
- [Report storici legacy di Zoom centro di contatto](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
- [Dashboard legacy di Zoom centro di contatto](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
- [Zoom Workforce Management (WFM) Reports](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
- [Report di gestione della qualità di Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
- [Rapporti di Zoom Virtual Agent](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
- [API](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/apis.md)
- [privacy, sicurezza e conformità](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md)
- [Strategie di migrazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/migration-strategies.md)
- [Note](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/notes.md)
- [Risoluzione dei problemi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/troubleshooting.md)
- [Approfondimenti degli esperti](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights.md): I tuoi tutorial passo dopo passo per completare uno specifico obiettivo o processo tecnico all'interno di un'applicazione Zoom.
- [Opzioni di distribuzione del desktop dell'agente](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): Scritto da Justin Steinberg
- [Selezione dell'agente tramite Instradamento basato sulle competenze](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): Scritto da Craig Letheren
- [Integrazioni di messaggistica WhatsApp per Business](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): Scritto da Mehdi Jatlaoui
- [Conformità PCI](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/pci-compliance.md): Scritto da Ben DeStephen
- [Instradamento in base all'ora del giorno e agli orari di apertura](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): Scritto da Justin Steinberg
- [Introduzione all'analisi CX](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): Scritto da Craig Letheren
- [Integrare i dati di coinvolgimento](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-engagement-data.md): Scritto da Justin Steinberg
- [Integra le funzionalità del centro di contatto Zoom nel tuo sito web](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): Scritto da Justin Steinberg
- [Attività di configurazione di chat e video web](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
- [Campagne](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md)
- [Funzionalità avanzate](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md)
- [Richiamate pianificate, Cobrowse e Zoom CX Web SDK](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
- [Personalizza l'esperienza di Assistenza chat dell'utente](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): Scritto da Maggie Munson
- [Crea la tua esperienza di chat](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md)
- [Configurazione delle regole di occupazione dell'agente](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): Redatto da Bhargav Kode e Justin Steinberg
- [Esempi di configurazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md)
- [Capacità massima di coinvolgimenti simultanei](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md)
- [Monitoraggio del carico del canale](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md)
- [Migliori pratiche di implementazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md)
- [Workforce Management (WFM) Integrazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md)
- [Unificare il lavoro in tempo reale e asincrono con gli elementi di lavoro](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): Scritto da Justin Steinberg
- [Dialer senza agente con campi personalizzati](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/dialer-senza-agente-con-campi-personalizzati.md): Scritto da Justin Steinberg
- [Misure personalizzate](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/misure-personalizzate.md): Redatto da Craig Letheren
- [Casi d'uso principali della sintesi di coinvolgimento](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/casi-duso-principali-della-sintesi-di-coinvolgimento.md): Redatto da Craig Letheren
- [Gestione della qualità di Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management.md): Benvenuti nella documentazione di Zoom Quality Management
- [Spiegazione della gestione della qualità](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer.md)
- [Panoramica](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/overview.md): Questa sezione fornisce una panoramica di Zoom Quality Management.
- [Approfondimenti](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/insights.md): Questa sezione discute vari approfondimenti Disponibile con la gestione della qualità.
- [Strumenti di gestione delle prestazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
- [Gestione account](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/account-management.md): Questa sezione illustra come configurare e gestire il tuo account.
- [Limitazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/limitations.md): Questa pagina fornisce informazioni sulle limitazioni di Quality Management.
- [Approfondimenti degli esperti](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/expert-insights.md): I tuoi tutorial passo dopo passo per completare uno specifico obiettivo o processo tecnico all'interno di un'applicazione Zoom.
- [Lavorare con lingue diverse](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): Scritto da Rick Arps
- [Zoom Revenue Accelerator](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator.md): Benvenuti alla documentazione di Zoom Revenue Accelerator.
- [Spiegazione di Zoom Revenue Accelerator](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer.md): Questa pagina fornisce una panoramica di Zoom Revenue Accelerator (ZRA).
- [Come funziona ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/how-zra-works.md): Questa pagina illustra come funziona Zoom Revenue Accelerator (ZRA).
- [Requisiti di ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-requirements.md): Questa pagina illustra i requisiti di Zoom Revenue Accelerator (ZRA).
- [Integrazioni di ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-integrations.md): Questa pagina illustra le integrazioni di Zoom Revenue Accelerator (ZRA).
- [Esperienza utente di ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-user-experience.md): Questa pagina l'esperienza utente di Zoom Revenue Accelerator (ZRA).
- [Considerazioni dell'amministratore per ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/administrator-considerations-for-zra.md): Questa pagina illustra le preoccupazioni dell'amministratore per Zoom Revenue Accelerator (ZRA).
- [Privacy e sicurezza dei dati in ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/data-privacy-and-security-in-zra.md): Questa pagina tratta la Privacy e sicurezza dei dati di Zoom Revenue Accelerator (ZRA).
- [Limitazioni ZRA](https://library.zoom.com/technical-library/it/servizi-business/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-limitations.md): Questa pagina descrive i limiti di Zoom Revenue Accelerator (ZRA).
- [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management.md): Benvenuto nella documentazione di Zoom Workforce Management
- [Workforce Management (WFM) Spiegazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/workforce-management-explainer.md)
- [Concetti fondamentali](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/workforce-management-explainer/core-concepts.md): Questa sezione tratta i concetti fondamentali di Zoom Workforce Management. Si consiglia agli amministratori di account e pianificazione di leggere questa sezione per comprendere ogni concetto fondamentale prima di utilizzare il prodotto.
- [Amministrazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/workforce-management-explainer/management-and-administration.md)
- [Esperienza dell'agente](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/workforce-management-explainer/agent-experience.md): Questa sezione fornisce una breve panoramica dell’esperienza dell’agente all’interno di Workforce Management (WFM).
- [Approfondimenti degli esperti](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/expert-insights.md): I tuoi tutorial passo dopo passo per completare uno specifico obiettivo o processo tecnico all'interno di un'applicazione Zoom.
- [Mappatura da attività a stato](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): Scritto da Rick Arps


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