# Servizi Business - [Zoom centro di contatto](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center.md): Benvenuti nella documentazione del centro di contatto Zoom - [Bluepaper sull'esperienza cliente di Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience.md): Una guida tecnica completa end-to-end, o Whitepaper se preferite, per la suite Zoom Customer Experience (CX). - [Panoramica](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview.md) - [Funzionalità](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md) - [Componenti aggiuntivi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md) - [Architettura](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md) - [Zone SIP](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md) - [Standard di sicurezza](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/security-standards.md) - [Licenze](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md) - [Integrazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md) - [Rete](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/overview/networking.md) - [Componenti](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md) - [Canali](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md) - [Flussi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md) - [Code e competenze](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md) - [Profili di Instradamento](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md) - [Libreria degli asset e cessioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md) - [Sale d'attesa, segreteria telefonica e sondaggi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md) - [Costruire il tuo sistema all'interno di ZCC (consigli)](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md) - [Esperienza agente](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience.md) - [Utilizzando l'app Zoom Workplace](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md) - [Gestione del coinvolgimento](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md) - [Funzionalità di coinvolgimento di Zoom AI Companion](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md) - [Funzionalità di assistenza esperta AI](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md) - [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md) - [Gestione della qualità di Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md) - [Esperienza del supervisore](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience.md) - [monitoraggio chiamate](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md) - [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md) - [Gestione della qualità di Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md) - [Reporting del Zoom centro di contatto e analisi in tempo reale](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md) - [Esperienza admin](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience.md) - [Ruoli del Zoom centro di contatto](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md) - [Gestione dell'inoltro chiamate e dei Numeri telefonici](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md) - [Gestione e assegnazione di licenze, diritti e informazioni utente](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md) - [SMS e 10DLC](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md) - [Gestione delle campagne](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md) - [Preferenze](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md) - [Assistenza esperta IA](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/page.md) - [Cobrowse, integrazioni e rubriche](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md) - [Log](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md) - [Archiviazione dei dati](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md) - [Chiedi a QM](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md) - [Configurazione automatica di QM](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md) - [Analisi e reportistica](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md) - [Analisi CX](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md) - [Report legacy di Zoom del centro di contatto a livello account](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md) - [Report legacy di Zoom del centro di contatto in tempo reale](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md) - [Report legacy di Zoom del centro di contatto storici](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md) - [Legacy Zoom centro di contatto Dashboard](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md) - [Zoom Workforce Management (WFM) Reports](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md) - [Report di gestione della qualità Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md) - [Rapporti di Zoom Virtual Agent](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md) - [API](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/apis.md) - [privacy, Sicurezza e conformità](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md) - [Strategie di migrazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/migration-strategies.md) - [Note](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/notes.md) - [Risoluzione dei problemi](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/zoom-customer-experience/troubleshooting.md) - [Approfondimenti di esperti](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights.md): I tuoi tutorial passo passo per completare un obiettivo tecnico specifico o un processo all'interno di un'applicazione Zoom. - [Opzioni di distribuzione dell'Agent Desktop](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): Scritto da Justin Steinberg - [Selezione dell'agente tramite Instradamento basato sulle competenze](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): Scritto da Craig Letheren - [WhatsApp per Business messaggistica Integrazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): Scritto da Mehdi Jatlaoui - [Conformità PCI](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/pci-compliance.md): Scritto da Ben DeStephen - [Instradamento in base all'ora del giorno e all'orario di apertura](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): Scritto da Justin Steinberg - [Introduzione all'analisi CX](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): Scritto da Craig Letheren - [Integrare i dati di engagement](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-engagement-data.md): Scritto da Justin Steinberg - [Integra le funzionalità di Zoom centro di contatto nel tuo sito web](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): Scritto da Justin Steinberg - [Attività di configurazione di chat web e video](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md) - [Campagne](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md) - [Funzionalità avanzate](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md) - [Callback pianificati, Cobrowse e Zoom CX Web SDK](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md) - [Personalizza l'esperienza di Assistenza chat dell'utente](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): Scritto da Maggie Munson - [Crea la tua esperienza di chat](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md) - [Configurazione delle regole di occupazione dell'agente](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): Redatto da Bhargav Kode e Justin Steinberg - [Esempi di configurazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md) - [Massima capacità di coinvolgimenti simultanei](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md) - [Monitoraggio del carico del canale](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md) - [Best practice di implementazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md) - [Workforce Management (WFM) Integrazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md) - [Unificare il lavoro in tempo reale e asincrono con gli elementi di lavoro](https://library.zoom.com/technical-library/it/servizi-business/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): Redatto da Justin Steinberg - [Gestione della qualità di Zoom](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management.md): Benvenuti nella documentazione di Zoom Quality Management - [Spiegazione della gestione della qualità](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer.md) - [Panoramica](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/overview.md): Questa sezione fornisce una panoramica di Zoom Quality Management. - [Approfondimenti](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/insights.md): Questa sezione discute varie informazioni Disponibile con la Gestione della qualità. - [Strumenti di gestione delle prestazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/performance-management-tools.md) - [Gestione account](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/account-management.md): Questa sezione spiega come configurare e gestire il tuo account. - [Limitazioni](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/quality-management-explainer/limitations.md): Questa pagina fornisce informazioni Info i limiti della Gestione della qualità. - [Approfondimenti di esperti](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/expert-insights.md): I tuoi tutorial passo passo per completare un obiettivo tecnico specifico o un processo all'interno di un'applicazione Zoom. - [Lavorare con lingue diverse](https://library.zoom.com/technical-library/it/servizi-business/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): Scritto da Rick Arps - [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management.md): Benvenuti nella documentazione di Zoom Workforce Management (WFM) - [Workforce Management (WFM) Explainer](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/workforce-management-explainer.md) - [Concetti fondamentali](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/workforce-management-explainer/core-concepts.md): Questa sezione tratta i concetti fondamentali di Zoom Workforce Management (WFM). Si consiglia agli amministratori di account e pianificazione di leggere questa sezione per comprendere ciascun concetto fondamentale prima di utilizzare il prodotto. - [Amministrazione](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/workforce-management-explainer/management-and-administration.md) - [Esperienza agente](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/workforce-management-explainer/agent-experience.md): Questa sezione fornisce una breve panoramica dell’esperienza dell’agente nell’ambito di Workforce Management (WFM). - [Approfondimenti di esperti](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/expert-insights.md): I tuoi tutorial passo passo per completare un obiettivo tecnico specifico o un processo all'interno di un'applicazione Zoom. - [Mappatura delle attività agli stati](https://library.zoom.com/technical-library/it/servizi-business/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): Scritto da Rick Arps --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://library.zoom.com/technical-library/it/servizi-business.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.