> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/fr/services-affaires/quality-management-explainer.md).

# Zoom Gestion de la qualité

Zoom Quality Management utilise la transcription et l’analyse des enregistrements, alimentées par l’intelligence artificielle et le machine learning, pour soutenir les opérations du centre de contact, les performances des agents et la satisfaction client. Grâce à des informations complètes, notamment l’analyse des sentiments, des indicateurs de performance détaillés, les sujets IA et des indicateurs personnalisables, Quality Management permet aux superviseurs et aux administrateurs d’identifier les axes d’amélioration et de traiter les problèmes de manière proactive.

Quality Management comprend également Auto QM pour des évaluations automatiques alimentées par l’IA et Ask QM pour des fonctionnalités d’interface d’IA conversationnelle.

Pour plus d’informations sur Quality Management, poursuivez votre lecture ; puis contactez votre équipe de compte Zoom.

{% content-ref url="/pages/89cb6d4dfef2d6da7372a9970a10f3a7475bcfc2" %}
[Vue d’ensemble](/technical-library/fr/services-affaires/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/c9bbfdb5da70f6e4cff88b9d905124a80ae4ec9e" %}
[Aperçus](/technical-library/fr/services-affaires/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/ddaa7bf6b1027d7a4a95e142fd62878fe2c08999" %}
[Outils de gestion des performances](/technical-library/fr/services-affaires/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/c58dc8a7cd9663d1668ba05e63e82951536abec8" %}
[Gestion du compte](/technical-library/fr/services-affaires/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/174484cabedb4f337c0b1ce3e4c60784950d19a1" %}
[Limitations](/technical-library/fr/services-affaires/quality-management-explainer/limitations.md)
{% endcontent-ref %}

{% content-ref url="/pages/6c93d66ec6f14680b1eb75e05e5a9221ccdbcea3" %}
[Aperçus d'experts](/technical-library/fr/services-affaires/quality-management-explainer/expert-insights.md)
{% endcontent-ref %}


---

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