> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# Expérience du superviseur

Cette section fournit une vue d’ensemble de l’expérience du superviseur dans Zoom centre de contact, Zoom Gestion des effectifs (WFM) et Zoom Quality Management. Après avoir lu cette section, vous pouvez vous attendre à connaître les outils courants et les fonctionnalités essentielles à l’utilisation de ces produits.

### Utilisation de l’application Zoom Workplace

Comme les agents, pour utiliser Zoom centre de contact dans l’application Zoom Workplace, le superviseur doit [commencer une session de travail](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session). À partir de là, les superviseurs peuvent passer à des statuts personnalisés afin d’éviter de fausser les métriques pour le statut « Not Ready ».

{% content-ref url="/pages/f6c67b1f73def0e30944b1d9112a5a974aefba47" %}
[contrôle des appels](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/a64ef4dcba824a4bf8a25a5686582387ae44b45a" %}
[Zoom Gestion des effectifs (WFM)](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/ba0a18cc9d37e9edb391b9be4b3dc29526a27b82" %}
[Zoom Gestion de la qualité](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/473f742b7d3653081a6c660dba247c177eb51e51" %}
[Rapports du centre de contact Zoom et analyse des données en temps réel](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


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