> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md).

# Analyse des données et rapports

Cette section présente un aperçu des capacités de reporting disponibles avec Zoom centre de contact, Zoom Gestion des effectifs (WFM), Zoom Gestion de la qualité et Zoom Virtual Agent.

Plusieurs de ces rapports sont également disponibles nativement [dans l'application Zoom espace de travail](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/a7c451b8b43adf71ca0da81d2e0b649d6f6cbc58" %}
[Analyse des données CX](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/d9e14cb183dbc1a33ebdeddfb7cf63fe8791dc73" %}
[Anciens rapports au niveau du compte du centre de contact Zoom](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/32c90c47f9624ccbfcb199344dde0f3efc97506b" %}
[Anciens rapports en temps réel du centre de contact Zoom](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/8342fc79a163f7bfbcea853d8f88bfe334b333e9" %}
[Anciens rapports historiques du centre de contact Zoom](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/f8edfa93918c5a1d9c16f32d3f86913918e4bff0" %}
[Ancien Tableau de bord du centre de contact Zoom](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/a6837b9f5123535c1c5ec9a3f0a8819b09af223c" %}
[Rapports de Gestion des effectifs (WFM) de Zoom](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/9458040ac849a77757c7ca377b930ce45a933d93" %}
[Rapports de gestion de la qualité Zoom](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/2f01b79656c4a26f5fda682cfcec51dbf325ccad" %}
[Rapports de Zoom Virtual Agent](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


---

# Agent Instructions
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