> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md).

# analyse des données et rapports

Cette section fournit un aperçu des capacités de reporting Disponible avec Zoom centre de contact, Zoom Gestion des effectifs (WFM), Zoom Gestion de la qualité et Zoom Virtual Agent.

Plusieurs de ces rapports sont également Disponible nativement [dans l'application Zoom espace de travail](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/a7c451b8b43adf71ca0da81d2e0b649d6f6cbc58" %}
[analyse des données CX](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/d9e14cb183dbc1a33ebdeddfb7cf63fe8791dc73" %}
[Rapports hérités du centre de contact Zoom au niveau du compte](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/32c90c47f9624ccbfcb199344dde0f3efc97506b" %}
[Rapports hérités en temps réel du centre de contact Zoom](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/8342fc79a163f7bfbcea853d8f88bfe334b333e9" %}
[Rapports historiques hérités du centre de contact Zoom](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/f8edfa93918c5a1d9c16f32d3f86913918e4bff0" %}
[Tableau de bord hérité du centre de contact Zoom](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/a6837b9f5123535c1c5ec9a3f0a8819b09af223c" %}
[Rapports Zoom Gestion des effectifs (WFM)](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/9458040ac849a77757c7ca377b930ce45a933d93" %}
[Rapports Zoom Gestion de la qualité](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/2f01b79656c4a26f5fda682cfcec51dbf325ccad" %}
[Rapports Zoom Virtual Agent](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
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```
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