> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/agent-experience.md).

# Expérience des agents

Cette section présente l’expérience utilisateur pour démarrer et se familiariser avec Zoom centre de contact, Zoom Gestion des effectifs (WFM), Zoom Gestion de la qualité, Assistance experte Zoom AI, le portail Web Zoom et l’application Zoom Workplace. Après avoir lu cette section, vous pouvez vous attendre à vous familiariser avec les Paramètres et fonctionnalités courants dans l’application et sur le Web, au cœur de l’utilisation de Zoom centre de contact et de ses ajouts en tant qu’agent.

{% content-ref url="/pages/8772bd4a92cd7a31b512f4b2724124f63d901206" %}
[Utilisation de l’application Zoom Workplace](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/b1df0be68b2c4c185bdceb573a49f5625df4b4b5" %}
[Gestion des engagements](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/9d44d4d3330bd701ae8f8548af2b8e6f73504478" %}
[Fonctionnalités Zoom AI](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/b8682576e037624ced4b67282bc258530b6ec32d" %}
[Fonctionnalités d’AI Expert Assist](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/3dfdff8986501076c52bf56d564e7fc84c452f17" %}
[Zoom Gestion des effectifs (WFM)](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/28025d24b3c0b8cbe260f5a5201dd8cf916ef8d8" %}
[Zoom Gestion de la qualité](/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


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# Agent Instructions
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## Querying This Documentation
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```
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.