> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/fr/services-affaires/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md).

# SMS et 10DLC

Zoom centre de contact prend en charge le Service de messages courts (SMS) (c.-à-d. les messages texte) et le Service de messagerie multimédia (MMS) (c.-à-d. les messages photo) via le canal de contact de messagerie. Cependant, pour utiliser SMS ou y être admissible, l’entreprise doit satisfaire [exigences de conformité du code long à 10 chiffres (10DLC)](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059336). Pour plus d’informations sur ce processus, reportez-vous à [FAQ 10DLC](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059576).

Une fois qu’un compte est activé pour SMS, les administrateurs du compte sont invités à consulter le Centre d'assistance de Zoom pour plus d’informations sur [configuration des SMS pour votre compte](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0074648), comme la façon de définir le numéro SMS sortant par défaut de votre compte, comment Activer ou Désactiver les SMS sortants pour une file d’attente, et la file d’attente SMS sortante par défaut pour un utilisateur du centre de contact.

{% hint style="info" %}
**Remarque**\
La campagne 10DLC n’est requise que pour les entreprises utilisant des numéros de téléphone basés aux États-Unis et au Canada.
{% endhint %}


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