> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/fr/archive-content/emergency-services-best-practices/overview.md).
# Vue d’ensemble
Plusieurs fonctionnalités liées à l'appel d'urgence sont intégrées à votre système de téléphonie Zoom Phone. Les sections suivantes fournissent une vue d’ensemble complète et les bonnes pratiques concernant le routage des urgences, les notifications d'événement d'urgence et la configuration d’une équipe interne d’intervention en matière de sécurité.
Les services d’urgence nomades permettent au système de détecter l’emplacement des utilisateurs et de fournir une adresse physique en cas d'appel d'urgence. Ce document décrit les services d’urgence nomades pour les services « natifs » de Zoom Phone aux États-Unis et au Canada, les options Apportez votre propre opérateur, ainsi que les marchés et sites situés en dehors des États-Unis et du Canada.
La figure ci-dessous représente les composants de la solution E911 de Zoom Phone :
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