> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md).

# analyse des données et rapports

Cette section présente un aperçu des capacités de reporting disponibles avec Zoom centre de contact, Zoom Gestion des effectifs (WFM), Zoom Gestion de la qualité et Zoom Virtual Agent.

Plusieurs de ces rapports sont également disponibles nativement [dans l'application Zoom espace de travail](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/a7c451b8b43adf71ca0da81d2e0b649d6f6cbc58" %}
[Analyse des données CX](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/d9e14cb183dbc1a33ebdeddfb7cf63fe8791dc73" %}
[Rapports au niveau du compte de l'ancien centre de contact Zoom](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/32c90c47f9624ccbfcb199344dde0f3efc97506b" %}
[Rapports en temps réel de l'ancien centre de contact Zoom](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/8342fc79a163f7bfbcea853d8f88bfe334b333e9" %}
[Rapports historiques de l'ancien centre de contact Zoom](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/f8edfa93918c5a1d9c16f32d3f86913918e4bff0" %}
[Tableau de bord de l'ancien centre de contact Zoom](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/a6837b9f5123535c1c5ec9a3f0a8819b09af223c" %}
[Rapports Zoom Gestion des effectifs (WFM)](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/9458040ac849a77757c7ca377b930ce45a933d93" %}
[Rapports Zoom Quality Management](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/2f01b79656c4a26f5fda682cfcec51dbf325ccad" %}
[Rapports Zoom Virtual Agent](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


---

# Agent Instructions
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## Querying This Documentation
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