> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/es/servicios-comerciales/zoom-quality-management/quality-management-explainer.md).

# Explicación de Quality Management

Zoom Quality Management utiliza inteligencia artificial y transcripción y análisis de grabaciones impulsados por aprendizaje automático para apoyar las operaciones del centro de contacto, el rendimiento de los agentes y la satisfacción del cliente. Con información integral que incluye análisis de sentimiento, métricas detalladas de rendimiento, AI Topics e Indicadores personalizables, Quality Management permite a supervisores y administradores identificar áreas de mejora y abordar los problemas de forma proactiva.

Quality Management también incluye Auto QM para evaluaciones automáticas impulsadas por IA y Ask QM para capacidades de interfaz de IA conversacional.

Para obtener más información sobre Quality Management, siga leyendo; luego hable con el equipo de su cuenta de Zoom.

{% content-ref url="/pages/f59c2a0a58068238bd6dd34a7749aa89455b00a8" %}
[Descripción general](/technical-library/es/servicios-comerciales/zoom-quality-management/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/cf1b6f8da953b2cc830df48f59447e0510bab20e" %}
[Información](/technical-library/es/servicios-comerciales/zoom-quality-management/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/7ded593b000c118b7052bdce69155b3cc411b02c" %}
[Herramientas de gestión del rendimiento](/technical-library/es/servicios-comerciales/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/38dbf3f76d1a0e09a4abbbb181909785457a6770" %}
[Gestión de cuentas](/technical-library/es/servicios-comerciales/zoom-quality-management/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/ff308e7bdb16ca07b5980ed4bc104f276adee6cc" %}
[Limitaciones](/technical-library/es/servicios-comerciales/zoom-quality-management/quality-management-explainer/limitations.md)
{% endcontent-ref %}


---

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