> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/es/servicios-comerciales/quality-management-explainer.md).

# Gestión de la calidad de Zoom

Zoom Quality Management utiliza transcripción y análisis de grabaciones impulsados por inteligencia artificial y aprendizaje automático para apoyar las operaciones del centro de contacto, el rendimiento de los agentes y la satisfacción del cliente. Con información integral que incluye análisis de sentimientos, métricas detalladas de rendimiento, temas de IA e indicadores personalizables, Quality Management permite a supervisores y administradores identificar áreas de mejora y abordar los problemas de forma proactiva.

Quality Management también incluye Auto QM para evaluaciones automáticas impulsadas por IA y Ask QM para capacidades de interfaz de IA conversacional.

Para obtener más información sobre Quality Management, siga leyendo; luego hable con su equipo de cuenta de Zoom.

{% content-ref url="/pages/f59c2a0a58068238bd6dd34a7749aa89455b00a8" %}
[Resumen](/technical-library/es/servicios-comerciales/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/cf1b6f8da953b2cc830df48f59447e0510bab20e" %}
[Información](/technical-library/es/servicios-comerciales/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/7ded593b000c118b7052bdce69155b3cc411b02c" %}
[Herramientas de gestión del rendimiento](/technical-library/es/servicios-comerciales/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/38dbf3f76d1a0e09a4abbbb181909785457a6770" %}
[Gestión de cuenta](/technical-library/es/servicios-comerciales/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/ff308e7bdb16ca07b5980ed4bc104f276adee6cc" %}
[Limitaciones](/technical-library/es/servicios-comerciales/quality-management-explainer/limitations.md)
{% endcontent-ref %}

{% content-ref url="/pages/b696e27d742caf732a9adc7bfda04be3bebecfc4" %}
[Perspectivas de expertos](/technical-library/es/servicios-comerciales/quality-management-explainer/expert-insights.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://library.zoom.com/technical-library/es/servicios-comerciales/quality-management-explainer.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.