> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/es/servicios-comerciales/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# Experiencia del supervisor

Esta sección ofrece una visión general de la experiencia del supervisor dentro de Zoom centro de contacto, Zoom Workforce Management (WFM) y Zoom Quality Management. Después de leer esta sección, puede esperar estar familiarizado con herramientas y funciones habituales, fundamentales para usar estos productos.

### Usando la aplicación Zoom Workplace

Al igual que los agentes, para usar Zoom centro de contacto dentro de la aplicación Zoom Workplace, el supervisor debe [iniciar una sesión de trabajo](/technical-library/es/servicios-comerciales/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session). Desde allí, los supervisores pueden pasar a estados personalizados para evitar distorsionar las métricas del estado “No listo”.

{% content-ref url="/pages/7badcfb6d2de68b64ede87a7a72d022782ca64d6" %}
[supervisión de llamadas](/technical-library/es/servicios-comerciales/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/e9181ee7103427193ebac06f3ad7b85712656603" %}
[Zoom Workforce Management (WFM)](/technical-library/es/servicios-comerciales/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/e9b74ac10f9f7290e76ad46ae7c43d2883744ced" %}
[Gestión de la calidad de Zoom](/technical-library/es/servicios-comerciales/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/8800a52cb3accdc08f09e64c0cc413441c0286bc" %}
[Informes y análisis en tiempo real de Zoom centro de contacto](/technical-library/es/servicios-comerciales/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


---

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