> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/es/servicios-comerciales/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md).

# SMS y 10DLC

Zoom centro de contacto admite el Servicio de Mensajes Cortos (SMS) (es decir, mensajes de texto) y el Servicio de Mensajería Multimedia (MMS) (es decir, mensajes con fotos) a través del canal de contacto de mensajería. Sin embargo, para usar SMS o ser elegible para SMS, Comercial debe cumplir [los requisitos de cumplimiento de 10 Digit Long Code (10DLC)](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059336). Para obtener más información sobre este proceso, consulte el [Preguntas frecuentes de 10DLC](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059576).

Una vez que una cuenta está habilitada para SMS, se recomienda a los administradores de la cuenta que consulten el Centro de soporte de Zoom para obtener más información sobre [configurando SMS para su cuenta](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0074648), como configurar el número de SMS Salientes predeterminado para tu cuenta, cómo Habilitar o Deshabilitar SMS Salientes para una cola, y la cola de SMS Salientes predeterminado para un usuario del centro de contacto.

{% hint style="info" %}
**Nota**\
La campaña 10DLC solo se requiere para las empresas que utilizan Números de teléfono de Estados Unidos y Canadá.
{% endhint %}


---

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