> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md).

# Análisis e informes

Esta sección proporciona una descripción general de las capacidades de generación de informes disponibles con Zoom Contact Center, Workforce Management (WFM), Zoom Quality Management y Zoom Virtual Agent.

Varios de estos informes también están disponibles de forma nativa [dentro de la aplicación Zoom para el espacio de trabajo](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/5276696bf4a54bcf281d17c24b9201c69352f7dd" %}
[CX análisis](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/7f406432402f4ccee2c082ddf2e5dda5ca847577" %}
[Informes heredados de Zoom del centro de contacto a nivel de cuenta](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/24870244b7728f596c839e73a1dff8b341fa2873" %}
[Informes en tiempo real heredados de Zoom del centro de contacto](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/06aadd13f97836f124e9a384298e3a0fd0adbce2" %}
[Informes históricos heredados de Zoom del centro de contacto](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/3d7909a0d3e4e2dfb80360277e1a1f5af4ba0469" %}
[Panel de control heredado de Zoom del centro de contacto](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/399810de2c26e5c1263afb7d5021ae1f1ddc5a26" %}
[Zoom Workforce Management (WFM) Reports](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/c062422070ba39f2beccdd05d356885eacaf86ce" %}
[Informes de gestión de calidad de Zoom](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/386ad7ac97502bb84b5a3600a5cff76fcd866c4d" %}
[Informes de Zoom Virtual Agent](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


---

# Agent Instructions
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## Querying This Documentation
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