> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience.md).

# Experiencia del agente

Esta sección describe la experiencia de usuario para empezar y familiarizarse con el centro de contacto de Zoom, Workforce Management (WFM), Zoom Quality Management, Zoom AI Expert Assist, el portal web de Zoom y la aplicación Zoom Workplace. Después de leer esta sección, puede esperar estar familiarizado con las configuraciones y funciones comunes dentro de la aplicación y basadas en la web que son fundamentales para usar el centro de contacto de Zoom y sus complementos como agente.

{% content-ref url="/pages/9e13bef204330137c01ba95a575a52f5bcd0b2b3" %}
[Usando la aplicación Zoom Workplace](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/ce65f602bfa685f267d63bdb5b6b15e41abbba5e" %}
[Gestión de la interacción](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/b8692ae0f880e0eac65eaca543cbe45ef532f717" %}
[Funciones de interacción de Zoom AI Companion](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/d9520369c6030a10885830174972a0797947c7f0" %}
[Funciones de asistencia experta de IA](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/1e8ed32b1854e0126300deeb067a54dd6c77f366" %}
[Zoom Workforce Management (WFM)](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/78ae4d88ff96f7e75f04de7cd71ed0fd486dbde1" %}
[Gestión de calidad de Zoom](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience.md?ask=<question>
```

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