> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/es/servicios-comercial.md).

# Servicios Comercial

- [Zoom centro de contacto](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center.md): Bienvenido a la documentación de Zoom centro de contacto
- [Bluepaper de experiencia del cliente de Zoom](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience.md): Una guía técnica integral de extremo a extremo—o Whitepaper, si lo prefieres—para la suite de Experiencia del Cliente (CX) de Zoom.
- [Descripción general](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/overview.md)
- [Características](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md)
- [Complementos](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md)
- [Arquitectura](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md)
- [Zonas SIP](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md)
- [Estándares de seguridad](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/overview/security-standards.md)
- [Licencias](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md)
- [Integraciones](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md)
- [Redes](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/overview/networking.md)
- [Componentes](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md)
- [Canales](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md)
- [Flujos](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md)
- [Colas y habilidades](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md)
- [Perfiles de Enrutamiento](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md)
- [Biblioteca de recursos y disposiciones](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md)
- [Salas de espera, correo de voz y encuestas](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md)
- [Creación de su sistema dentro de ZCC (Consejo)](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md)
- [Experiencia del agente](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience.md)
- [Usando la aplicación Zoom Workplace](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
- [Gestión de la interacción](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
- [Funciones de interacción de Zoom AI Companion](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
- [Funciones de asistencia experta de IA](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
- [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
- [Gestión de calidad de Zoom](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
- [Experiencia del supervisor](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/supervisor-experience.md)
- [supervisión de llamadas](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
- [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
- [Gestión de calidad de Zoom](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
- [Informes y análisis en tiempo real del centro de contacto Zoom](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
- [Experiencia de administrador](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/admin-experience.md)
- [Roles del centro de contacto de Zoom](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md)
- [Gestionar el enrutamiento de llamadas y Números de teléfono](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md)
- [Gestionar y asignar licencias, derechos e información de usuario](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md)
- [SMS y 10DLC](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md)
- [Gestión de campañas](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md)
- [Preferencias](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md)
- [Asistencia experta de IA](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/admin-experience/page.md)
- [Cobrowse, integraciones y libretas de direcciones](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md)
- [Registros](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md)
- [Almacenamiento de datos](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md)
- [Preguntar a QM](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md)
- [Configuración automática de QM](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md)
- [Análisis e informes](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md)
- [CX análisis](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
- [Informes heredados de Zoom del centro de contacto a nivel de cuenta](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
- [Informes en tiempo real heredados de Zoom del centro de contacto](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
- [Informes históricos heredados de Zoom del centro de contacto](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
- [Panel de control heredado de Zoom del centro de contacto](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
- [Zoom Workforce Management (WFM) Reports](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
- [Informes de gestión de calidad de Zoom](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
- [Informes de Zoom Virtual Agent](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
- [APIs](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/apis.md)
- [Privacidad, seguridad y cumplimiento](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md)
- [Estrategias de migración](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/migration-strategies.md)
- [Notas](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/notes.md)
- [Solución de problemas](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/troubleshooting.md)
- [Perspectivas de expertos](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights.md): Sus tutoriales paso a paso para completar un objetivo o proceso técnico específico dentro de una aplicación de Zoom.
- [Opciones de implementación de escritorio del agente](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): Escrito por Justin Steinberg
- [Selección de agentes mediante Enrutamiento basado en habilidades](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): Escrito por Craig Letheren
- [Integraciones de mensajería Comercial para WhatsApp](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): Escrito por Mehdi Jatlaoui
- [cumplimiento PCI](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/pci-compliance.md): Escrito por Ben DeStephen
- [Enrutamiento por hora del día y horario de funcionamiento](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): Escrito por Justin Steinberg
- [Introducción a CX análisis](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): Escrito por Craig Letheren
- [Integrar datos de interacción](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/integrate-engagement-data.md): Escrito por Justin Steinberg
- [Integrar las funciones de Zoom centro de contacto en su sitio web](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): Escrito por Justin Steinberg
- [Tareas de configuración de chat web y video](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md)
- [Campañas](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md)
- [Funciones avanzadas](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md)
- [Devoluciones de llamada programadas, Cobrowse y Zoom CX Web SDK](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md)
- [Personalizar la experiencia de Soporte de chat del usuario](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): Escrito por Maggie Munson
- [Construye tu experiencia de chat](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md)
- [Configuración de las reglas de agente ocupado](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): Escrito por Bhargav Kode y Justin Steinberg
- [Ejemplos de configuración](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md)
- [Capacidad máxima de participación concurrente](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md)
- [Monitoreo de carga del canal](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md)
- [Mejores prácticas de implementación](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md)
- [Integraciones Workforce Management (WFM)](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md)
- [Unificar el trabajo en vivo y asíncrono con elementos de trabajo](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): Escrito por Justin Steinberg
- [Gestión de calidad de Zoom](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-quality-management.md): Bienvenido a la documentación de Zoom Quality Management
- [Explicador de Quality Management](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-quality-management/quality-management-explainer.md)
- [Descripción general](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-quality-management/quality-management-explainer/overview.md): Esta sección ofrece una descripción general de Zoom Quality Management.
- [Información](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-quality-management/quality-management-explainer/insights.md): Esta sección analiza varias informaciónes disponibles con Quality Management.
- [Herramientas de gestión del rendimiento](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
- [Gestión de la cuenta](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-quality-management/quality-management-explainer/account-management.md): Esta sección analiza cómo configurar y gestionar su cuenta.
- [Limitaciones](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-quality-management/quality-management-explainer/limitations.md): Esta página proporciona información acerca de las limitaciones de Quality Management.
- [Perspectivas de expertos](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-quality-management/expert-insights.md): Sus tutoriales paso a paso para completar un objetivo o proceso técnico específico dentro de una aplicación de Zoom.
- [Trabajar con diferentes idiomas](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): Escrito por Rick Arps
- [Zoom Workforce Management (WFM)](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-workforce-management.md): Bienvenido a la documentación de Workforce Management (WFM) de Zoom
- [Workforce Management (WFM) explicador](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-workforce-management/workforce-management-explainer.md)
- [Conceptos básicos](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-workforce-management/workforce-management-explainer/core-concepts.md): Esta sección analiza los conceptos básicos de Zoom Workforce Management (WFM). Se recomienda que los administradores de cuenta y programación lean esta sección para comprender cada concepto básico antes de usar el producto.
- [Administración](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-workforce-management/workforce-management-explainer/management-and-administration.md)
- [Experiencia del agente](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-workforce-management/workforce-management-explainer/agent-experience.md): Esta sección ofrece una breve descripción general de la experiencia del agente dentro de Workforce Management (WFM).
- [Perspectivas de expertos](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-workforce-management/expert-insights.md): Sus tutoriales paso a paso para completar un objetivo o proceso técnico específico dentro de una aplicación de Zoom.
- [Asignación de actividad a estado](https://library.zoom.com/technical-library/es/servicios-comercial/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): Escrito por Rick Arps


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