> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/de/business-dienstleistungen/quality-management-explainer.md).

# Zoom Qualitätsmanagement

Zoom Quality Management nutzt künstliche Intelligenz und maschinelles Lernen, um Transkriptionen und Aufzeichnungsanalysen zu erstellen und so den Betrieb von Contact Centern, die Leistung der Mitarbeitenden und die Kundenzufriedenheit zu unterstützen. Mit umfassenden Einblicken, darunter Stimmungsanalysen, detaillierte Leistungskennzahlen, KI-Themen und anpassbare Indikatoren, ermöglicht Quality Management Vorgesetzten und Administratoren, Verbesserungsbereiche zu identifizieren und Probleme proaktiv anzugehen.

Quality Management umfasst auch Auto QM für KI-gestützte automatische Auswertungen und Ask QM für die Funktionen einer konversationsbasierten KI-Oberfläche.

Weitere Informationen zum Qualitätsmanagement finden Sie, indem Sie weiterlesen; sprechen Sie dann mit Ihrem Zoom-Konto-Team.

{% content-ref url="/pages/52ab2c90e915eb6e47b7a8d5d78caa4fe5bde0e3" %}
[Überblick](/technical-library/de/business-dienstleistungen/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/705f2d3745e33b75bcbf7951e9377f621518ee96" %}
[Einblicke](/technical-library/de/business-dienstleistungen/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/fed59ae3b668eb571c9982b7ec38ec80ec4e4e5c" %}
[Werkzeuge für das Leistungsmanagement](/technical-library/de/business-dienstleistungen/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/4264c8665bfb7d0bd1b6104d916ad483c38b4953" %}
[Kontoverwaltung](/technical-library/de/business-dienstleistungen/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/b80b46d0fb99fde4948806d5699d4f9446732518" %}
[Einschränkungen](/technical-library/de/business-dienstleistungen/quality-management-explainer/limitations.md)
{% endcontent-ref %}

{% content-ref url="/pages/b37aa9eac8b927e1acf4f8cae3b3797937475b4c" %}
[Experteneinblicke](/technical-library/de/business-dienstleistungen/quality-management-explainer/expert-insights.md)
{% endcontent-ref %}


---

# Agent Instructions
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