> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/de/business-dienstleistungen/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md).

# SMS und 10DLC

Zoom Contact Center unterstützt den Short Message Service (SMS) (d. h. Textnachrichten) und den Multimedia Messaging Service (MMS) (d. h. Bildnachrichten) über den Messaging Kontakt Kanal. Wenn jedoch SMS verwendet werden soll oder SMS dafür in Frage kommt, muss die Business den [Anforderungen an die Einhaltung des 10-stelligen Long Code (10DLC) erfüllen](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059336). Weitere Informationen zu diesem Prozess finden Sie in den [10DLC FAQ](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059576).

Sobald ein Konto für SMS aktiviert ist, werden Konto-Administratoren dazu ermutigt, im Support-Center von Zoom weitere Informationen zu [Konfigurieren von SMS für Ihr Konto](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0074648), z. B. wie Sie die standardmäßig Ausgehend SMS-Nummer für Ihr Konto festlegen, wie Sie Ausgehend SMS für eine Warteschlange Aktivieren oder deaktivieren und die standardmäßig Ausgehend SMS-Warteschlange für einen Contact Center Benutzer auswählen.

{% hint style="info" %}
**Hinweis**\
Die 10DLC-Kampagne ist nur für Unternehmen erforderlich, die Telefonnummern aus den Vereinigten Staaten und Kanada nutzen.
{% endhint %}


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