> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# تجربة المشرف

يقدّم هذا القسم نظرة عامة على تجربة المشرف داخل Zoom مركز الاتصال، وZoom Workforce Management، وZoom لإدارة الجودة. بعد قراءة هذا القسم، يمكنك توقع أن تكون على دراية بالأدوات والميزات الشائعة المحورية لاستخدام هذه المنتجات.

### استخدام تطبيق Zoom Workplace

على غرار الوكلاء، لاستخدام Zoom مركز الاتصال داخل تطبيق Zoom Workplace يجب على المشرف [بدء جلسة عمل](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session). من هناك، يمكن للمشرفين الانتقال إلى حالات مخصصة لتجنب تشويه المقاييس الخاصة بحالة «غير جاهز».

{% content-ref url="/pages/53dd7495311831df54baca8b34c20373b97bb80a" %}
[مراقبة المكالمات](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/1888458b502797c7aa8507464e50f8b80d92ece5" %}
[Zoom Workforce Management](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/a886a84bcde80015955acb02b3a096e9d78e2c41" %}
[Zoom إدارة الجودة](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/cf2fbc19ba15fe4c46370f5e38eb56235bb9d8d6" %}
[تقارير Zoom مركز الاتصال وتحليلات الوقت الفعلي](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


---

# Agent Instructions
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## Querying This Documentation
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```

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