# تجربة الوكيل

يوضح هذا القسم تجربة المستخدم للبدء والتعرّف على Zoom مركز الاتصال، وWorkforce Management، وZoom Quality Management، وZoom AI Expert Assist، وبوابة الويب الخاصة بـ Zoom، وتطبيق Zoom Workplace. بعد قراءة هذا القسم، يمكنك أن تتوقع أن تكون على دراية بـ الإعدادات والميزات الشائعة داخل التطبيق وعبر الويب، والتي تُعد أساسية لاستخدام Zoom مركز الاتصال وإضافاته كمستخدم.

{% content-ref url="/pages/45b566b27faaa031546f3fd39d8d66f4c56f128c" %}
[استخدام تطبيق Zoom Workplace](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/5e7f8f95a9a7a050c0c2e06a2deaa5a15ffb5dcc" %}
[معالجة التفاعل](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/48dc8addd2831dc2e68641bcef5893f764a3fbea" %}
[ميزات تفاعل Zoom AI Companion](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/8c275423f98d87f2185ebbc4781d4d2b30e4812d" %}
[ميزات المساعدة الخبيرة بالذكاء الاصطناعي](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/f0fb2e687a7654a3a1ae0b54822f024fda8cc4ea" %}
[Zoom Workforce Management](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/0b1a3e5710bd54092c847888b89c9418d2a71136" %}
[إدارة الجودة في Zoom](/technical-library/technical-library-ar/khdmat-alaamal/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


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