> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# Experiência do supervisor

Esta seção fornece uma visão geral da experiência do supervisor dentro do Zoom central de contato, Zoom Workforce Management (WFM) e Zoom Quality Management. Depois de ler esta seção, você pode esperar estar familiarizado com ferramentas e recursos comuns essenciais para usar estes produtos.

### Usando o aplicativo Zoom Workplace

Semelhante aos agentes, para usar o Zoom central de contato dentro do aplicativo Zoom Workplace, o supervisor deve [iniciar uma sessão de trabalho](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session). A partir daí, os supervisores podem transitar para estados personalizados para evitar distorcer as métricas do estado “Não Pronto”.

{% content-ref url="/pages/7ac1705927a74c8092bb5a30b41153439981b39d" %}
[monitoramento de chamada](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/73c4c9ccb2169239d5af326fb68a6ca33384ff80" %}
[Zoom Workforce Management (WFM)](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/c125137c9551a6afd4ae0d7f57796f4988d4e92c" %}
[Gestão da Qualidade do Zoom](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/5284c33c4f108fdf447b14c97210b822a569dc64" %}
[Zoom central de contato Relatórios e Análises em Tempo Real](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.