> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# Experiência do Supervisor

Esta seção fornece uma visão geral da experiência do supervisor no Zoom central de contato, Zoom Workforce Management (WFM) e Zoom Quality Management. Depois de ler esta seção, você pode esperar estar familiarizado com ferramentas e recursos comuns essenciais para usar esses produtos.

### Usando o aplicativo Zoom Workplace

Semelhante aos agentes, para usar o Zoom central de contato no aplicativo Zoom Workplace, o supervisor deve [iniciar uma sessão de trabalho](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session). A partir daí, os supervisores podem mudar para estados personalizados para evitar distorcer as métricas do estado “Não Pronto”.

{% content-ref url="/pages/7ac1705927a74c8092bb5a30b41153439981b39d" %}
[monitoramento de chamada](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/73c4c9ccb2169239d5af326fb68a6ca33384ff80" %}
[Zoom Workforce Management (WFM)](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/c125137c9551a6afd4ae0d7f57796f4988d4e92c" %}
[Gestão da Qualidade do Zoom](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/5284c33c4f108fdf447b14c97210b822a569dc64" %}
[Relatórios e análises em tempo real do Zoom central de contato](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


---

# Agent Instructions
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