> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience.md).

# Experiência do agente

Esta seção descreve a experiência do usuário para começar e se familiarizar com central de contato da Zoom, Workforce Management (WFM), Zoom Quality Management, Zoom AI Expert Assist, Portal web do Zoom e o aplicativo Zoom Workplace. Depois de ler esta seção, você pode esperar estar familiarizado com Configurações e recursos comuns dentro do aplicativo e baseados na web essenciais para usar central de contato da Zoom e seus add-ons como um agente.

{% content-ref url="/pages/2a73b107019d716db8c0c91d1e4e43d9ff1bbdee" %}
[Usando o aplicativo Zoom Workplace](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/ec2a9f66258a9d830e696b92218731fe97b8f946" %}
[Gestão de envolvimento](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/05847404cb64ee52560705caca640f1c0d52dbf5" %}
[Recursos do Zoom AI](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/f534988d18bc30f6ca4b7f165a7965b42e17e100" %}
[Funcionalidades do AI Expert Assist](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/567553d4215713959e5c85565fca147e8eeb5500" %}
[Zoom Workforce Management (WFM)](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/7ad573538e9525c9d05e0d9049d632a4e38fb391" %}
[Gestão da Qualidade do Zoom](/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/pt/servicos-corporativos/zoom-contact-center/zoom-customer-experience/agent-experience.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.