# Zoom Technical Library ## Technical Library - [Welcome to the Zoom Technical Library](https://library.zoom.com/start-here/readme.md) - [What's New](https://library.zoom.com/whats-new.md): Stay on top of the latest additions and major updates - [Zoom and Microsoft: Working Across Platforms](https://library.zoom.com/popular/zoom-and-microsoft-working-across-platforms.md): Authored by Jakob Ganschow - [Zoom AI Whitepaper](https://library.zoom.com/ai-whitepaper.md): The Zoom AI Whitepaper for Zoom Workplace, Webinars, and Events - [Introduction: AI at Zoom](https://library.zoom.com/ai-whitepaper/introduction-ai-at-zoom.md): An Introduction to the Zoom AI Whitepaper for Zoom Workplace, Webinars, and Events - [Models, Processing, Storage, and Usage](https://library.zoom.com/ai-whitepaper/models-processing-storage-and-usage.md): An overview of Zoom's AI model providers, service approaches, and data handling - [Zoom AI Features](https://library.zoom.com/ai-whitepaper/zoom-ai-features.md): AI features powered by Zoom AI - [My Notes](https://library.zoom.com/ai-whitepaper/my-notes.md): An introduction to Zoom My Notes - [ZoomMate](https://library.zoom.com/ai-whitepaper/zoommate.md): An introduction to ZoomMate - [AI Productivity Suite](https://library.zoom.com/ai-whitepaper/ai-productivity-suite.md): An introduction to the Zoom AI Productivity Suite - [Diagrams and Data Flows](https://library.zoom.com/ai-whitepaper/diagrams.md): Zoom AI diagrams and data flows for Zoom Workplace, Webinars, and Events - [Feature Availability Table](https://library.zoom.com/ai-whitepaper/feature-availability.md): Zoom AI feature support by service approach for federated, ZM+, and ZMO - [APIs](https://library.zoom.com/ai-whitepaper/apis.md): An introduction to Zoom AI APIs - [Administrative Controls](https://library.zoom.com/ai-whitepaper/administrative-controls.md): An overview of Zoom AI administrative controls - [Zoom's Commitment to Responsible AI](https://library.zoom.com/ai-whitepaper/zooms-commitment-to-responsible-ai.md) - [Data Governance and Privacy](https://library.zoom.com/ai-whitepaper/data-governance-and-privacy.md): An overview of Zoom AI data governance and privacy - [Security Framework](https://library.zoom.com/ai-whitepaper/security-framework.md): An overview of the Zoom AI security framework - [User Transparency and Notice](https://library.zoom.com/ai-whitepaper/user-transparency-and-notice.md): An overview of Zoom AI transparencies and notices - [Zoom Mail and Calendar](https://library.zoom.com/zoom-workplace/zoom-mail-and-calendar.md) - [Zoom Mail and Calendar Client Explainer](https://library.zoom.com/zoom-workplace/zoom-mail-and-calendar/zoom-mail-and-calendar-client-explainer.md) - [Zoom Mail and Calendar Services Explainer](https://library.zoom.com/zoom-workplace/zoom-mail-and-calendar/zoom-mail-and-calendar-services-explainer.md): Authored by Jakob Ganschow - [Zoom Meetings](https://library.zoom.com/zoom-workplace/zoom-meetings.md): Welcome to Zoom Meetings documentation. - [Securing Zoom Meetings Explainer](https://library.zoom.com/zoom-workplace/zoom-meetings/securing-zoom-meetings-explainer.md) - [Using Automated Meeting Tools in a Secure and Effective Manner](https://library.zoom.com/zoom-workplace/zoom-meetings/securing-zoom-meetings-explainer/using-automated-meeting-tools-in-a-secure-and-effective-manner.md) - [Administrative Settings for Automated Meeting Tools](https://library.zoom.com/zoom-workplace/zoom-meetings/securing-zoom-meetings-explainer/administrative-settings-for-automated-meeting-tools.md) - [Manage Automated Tools and Participants in your Zoom Meetings](https://library.zoom.com/zoom-workplace/zoom-meetings/securing-zoom-meetings-explainer/manage-automated-tools-and-participants-in-your-zoom-meetings.md) - [Prevent Uninvited Automated Meeting Tools and Participants with Account Settings](https://library.zoom.com/zoom-workplace/zoom-meetings/securing-zoom-meetings-explainer/prevent-uninvited-automated-meeting-tools-and-participants-with-account-settings.md) - [Additional Security Measures for Meetings](https://library.zoom.com/zoom-workplace/zoom-meetings/securing-zoom-meetings-explainer/additional-security-measures-for-meetings.md) - [Zoom Realtime Media Streams](https://library.zoom.com/zoom-workplace/zoom-meetings/securing-zoom-meetings-explainer/zoom-realtime-media-streams.md) - [Zoom Phone](https://library.zoom.com/zoom-workplace/zoom-phone.md): Welcome to Zoom Phone documentation - [Zoom Phone Bluepaper](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper.md): A comprehensive, end-to-end technical guide—or Whitepaper if you prefer—for Zoom Phone. - [Overview](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/overview.md) - [Zoom Phone Native](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/overview/zoom-phone-native.md) - [Bring Your Own Carrier – Cloud Peering (BYOC-C)](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/overview/bring-your-own-carrier-cloud-peering-byoc-c.md) - [Bring Your Own Carrier – Premises Peering (BYOC-P)](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/overview/bring-your-own-carrier-premises-peering-byoc-p.md) - [Licenses, Calling Plans, and Add-ons](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/overview/licenses-calling-plans-and-add-ons.md) - [Zoom Phone Integrations](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/overview/zoom-phone-integrations.md) - [Network Configuration](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/overview/network-configuration.md) - [Configuration](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/configuration.md) - [User Experience](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/user-experience.md) - [Zoom Phone in the Zoom Workplace App](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/user-experience/zoom-phone-in-the-zoom-workplace-app.md) - [Zoom Phone on the Web Portal](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/user-experience/zoom-phone-on-the-web-portal.md) - [The Zoom Assistant](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/user-experience/the-zoom-assistant.md) - [Admin Experience](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/admin-experience.md) - [The Zoom Phone Dashboard](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/admin-experience/the-zoom-phone-dashboard.md) - [Privacy, Security, and Compliance](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/privacy-security-and-compliance.md) - [Zoom Phone Local Survivability](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/zoom-phone-local-survivability.md) - [Migration Strategies](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/migration-strategies.md) - [Things to Note](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/things-to-note.md) - [Troubleshooting](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/troubleshooting.md) - [Zoom Phone India Explainer](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-india-explainer.md) - [Zoom Phone India Overview](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-india-explainer/zoom-phone-india-overview.md) - [Foreign-Hosted PBX Overview](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-india-explainer/foreign-hosted-pbx-overview.md) - [Zoom Phone SMS Field Guide](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-sms-field-guide.md) - [Requirements](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-sms-field-guide/requirements.md): This section outlines the supported platforms, necessary calling plans, and current limitations for SMS and Multimedia Messaging Service (MMS) functionality. - [10DLC Compliance](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-sms-field-guide/10dlc-compliance.md) - [Admin Controls](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-sms-field-guide/admin-controls.md) - [Using Zoom Phone SMS](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-sms-field-guide/using-zoom-phone-sms.md) - [Number Porting and Management Field Guide](https://library.zoom.com/zoom-workplace/zoom-phone/number-porting-and-management-field-guide.md) - [Managing Your Numbers](https://library.zoom.com/zoom-workplace/zoom-phone/number-porting-and-management-field-guide/managing-your-numbers.md) - [US, Canada, and Puerto Rico Porting](https://library.zoom.com/zoom-workplace/zoom-phone/number-porting-and-management-field-guide/us-canada-and-puerto-rico-porting.md) - [South America and LATAM Porting](https://library.zoom.com/zoom-workplace/zoom-phone/number-porting-and-management-field-guide/south-america-and-latam-porting.md) - [APAC Porting](https://library.zoom.com/zoom-workplace/zoom-phone/number-porting-and-management-field-guide/apac-porting.md) - [EMEA Porting](https://library.zoom.com/zoom-workplace/zoom-phone/number-porting-and-management-field-guide/emea-porting.md) - [Troubleshooting and FAQ](https://library.zoom.com/zoom-workplace/zoom-phone/number-porting-and-management-field-guide/troubleshooting-and-faq.md) - [Zoom Phone Local Survivability Field Guide](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide.md): Maintain telephony services during internet outages with the Zoom Phone Local Survivability module. - [Overview](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/overview.md) - [Before You Begin](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/before-you-begin.md): Getting started with ZPLS. - [Licensing](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/before-you-begin/licensing.md) - [Grant User Access to Roles](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/before-you-begin/grant-user-access-to-roles.md) - [Hardware Deployment Considerations](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/before-you-begin/hardware-deployment-considerations.md): Find instructions for deploying the Zoom Node ZPLS module on virtual machines using supported hypervisors - [PSTN Integration Considerations](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/before-you-begin/pstn-integration-considerations.md) - [Deploy the ZPLS Module](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/deploy-the-zpls-module.md) - [Configure ZPLS for Your Account](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/configure-zpls-for-your-account.md) - [Initialize the ZPLS Module](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/initialize-the-zpls-module.md) - [Confirm the ZPLS Module is Operational](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/confirm-the-zpls-module-is-operational.md) - [Enable Users for ZPLS](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/enable-users-for-zpls.md) - [Optional Tasks](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/optional-tasks.md) - [(Optional) Create a Survivability Distribution Group](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/optional-tasks/optional-create-a-survivability-distribution-group.md) - [(Optional) Integrate ZPLS with PSTN](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/optional-tasks/optional-integrate-zpls-with-pstn.md) - [(Optional) BYOC Number Management](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/optional-tasks/optional-byoc-number-management.md) - [(Optional) Enabling Call Forwarding During a Survivability Event](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/optional-tasks/optional-enabling-call-forwarding-during-a-survivability-event.md) - [Troubleshooting](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide/troubleshooting.md): Address common issues that can occur when using the ZPLS module. - [Desk Phone Provisioning & Customization Field Guide](https://library.zoom.com/zoom-workplace/zoom-phone/desk-phone-provisioning-and-customization-field-guide.md) - [Zoom Phone Spam Field Guide](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-spam-field-guide.md) - [Third-Party Integrations](https://library.zoom.com/zoom-workplace/zoom-phone/third-party-integrations.md) - [Zoom Phone for Microsoft Teams](https://library.zoom.com/zoom-workplace/zoom-phone/third-party-integrations/zoom-phone-for-microsoft-teams.md) - [Zoom Phone and Avaya Phone System Integration Field Guide](https://library.zoom.com/zoom-workplace/zoom-phone/third-party-integrations/zoom-and-avaya-phone-system-integration-field-guide.md) - [Zoom and Mitel Phone System Integration Field Guide](https://library.zoom.com/zoom-workplace/zoom-phone/third-party-integrations/zoom-and-mitel-phone-system-integration-field-guide.md) - [Expert Insights](https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights.md): Your step-by-step tutorials to complete a specific technical goal or process within a Zoom application. - [Emergency Services Best Practices](https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/emergency-services-best-practices.md): Authored by Wes Liu - [Overview](https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/emergency-services-best-practices/overview.md) - [Regulatory Considerations in the United States](https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/emergency-services-best-practices/regulatory-considerations-in-the-united-states.md) - [Emergency Call Handling](https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/emergency-services-best-practices/emergency-call-handling.md) - [Deploying a Nomadic Emergency Services Solution](https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/emergency-services-best-practices/deploying-a-nomadic-emergency-services-solution.md) - [Monitoring Emergency Services Readiness with Zoom Phone](https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/emergency-services-best-practices/monitoring-emergency-services-readiness-with-zoom-phone.md) - [Call Delegation and Zoom Assistant](https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/call-delegation-and-zoom-assistant.md) - [Zoom Phone and Contact Center SPAM Solutions](https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/zoom-phone-and-contact-center-spam-solutions.md) - [Zoom Phone Mobile Options](https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/zoom-phone-mobile-options.md): Authored by Nate Raper - [Zoom Phone Salesforce Integration](https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/zoom-phone-salesforce-integration.md): Authored by Nate Raper - [Zoom Auto Dialer](https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/zoom-auto-dialer.md): Authored by Nate Raper - [Zoom Virtual Agent Receptionist Start Guide](https://library.zoom.com/zoom-workplace/zoom-phone/expert-insights/zoom-virtual-agent-receptionist-start-guide.md): Authored by: Megan McGaughey and Nate Raper - [Zoom Scheduler](https://library.zoom.com/zoom-workplace/zoom-scheduler.md): Welcome to Zoom Scheduler documentation - [Zoom Scheduler Explainer](https://library.zoom.com/zoom-workplace/zoom-scheduler/zoom-scheduler-explainer.md): This Explainer provides an overview of Zoom Scheduler and its capabilities. - [Zoom Chat](https://library.zoom.com/zoom-workplace/zoom-chat.md): Welcome to Zoom Chat documentation - [Zoom Chat Migration App Field Guide](https://library.zoom.com/zoom-workplace/zoom-chat/zoom-team-chat-migration-app-field-guide.md) - [Zoom Whiteboard](https://library.zoom.com/zoom-workplace/zoom-whiteboard.md): Welcome to Zoom Whiteboard documentation - [Zoom Whiteboard Explainer](https://library.zoom.com/zoom-workplace/zoom-whiteboard/zoom-whiteboard-explainer.md): This Explainer provides an overview of Zoom Whiteboard and its capabilities. - [Zoom Workspace Reservation](https://library.zoom.com/zoom-workplace/zoom-workspace-reservation.md): Welcome to Zoom Workspace Reservation documentation - [Zoom Workspace Reservation Field Guide](https://library.zoom.com/zoom-workplace/zoom-workspace-reservation/zoom-workspace-reservation-field-guide.md): This Field Guide covers the features of Workspace Reservation, as well as how to navigate both end-user and admin app experiences. - [Overview](https://library.zoom.com/zoom-workplace/zoom-workspace-reservation/zoom-workspace-reservation-field-guide/overview.md): Users can reserve and check in to various office spaces while admins can manage floor maps and more. - [Admin Experience](https://library.zoom.com/zoom-workplace/zoom-workspace-reservation/zoom-workspace-reservation-field-guide/admin-experience.md): Administrators can configure Workspace Reservation by setting up calendar integration, location hierarchies, floor plans, and more. - [User Experience](https://library.zoom.com/zoom-workplace/zoom-workspace-reservation/zoom-workspace-reservation-field-guide/user-experience.md): Users can make reservations through the desktop app, web portal, mobile app, or calendar integrations, then check in using QR codes, automatic WiFi detection, or USB-C connections. - [Zoom Contact Center](https://library.zoom.com/business-services/zoom-contact-center.md): Welcome to Zoom Contact Center documentation - [Zoom Customer Experience Bluepaper](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience.md): A comprehensive, end-to-end technical guide—or Whitepaper if you prefer—to the Zoom Customer Experience (CX) suite. - [Overview](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview.md) - [Features](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md) - [Add-Ons](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md) - [Architecture](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md) - [SIP Zones](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md) - [Security Standards](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/security-standards.md) - [Licenses](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md) - [Integrations](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md) - [Networking](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/networking.md) - [Components](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md) - [Channels](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md) - [Flows](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md) - [Queues and Skills](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md) - [Routing Profiles](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md) - [Asset Library and Dispositions](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md) - [Waiting Rooms, Voicemail, and Surveys](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md) - [Building Your System Within ZCC (Advice)](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md) - [Agent Experience](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience.md) - [Using the Zoom Workplace App](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md) - [Engagement Handling](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md) - [Zoom AI Features](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md) - [AI Expert Assist Features](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md) - [Zoom Workforce Management](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md) - [Zoom Quality Management](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md) - [Supervisor Experience](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience.md) - [Call Monitoring](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md) - [Zoom Workforce Management](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md) - [Zoom Quality Management](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md) - [Zoom Contact Center Reporting and Real-Time Analytics](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md) - [Admin Experience](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience.md) - [Zoom Contact Center Roles](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md) - [Managing Call Routing and Phone Numbers](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md) - [Managing and Assigning User Licenses, Entitlements, and Information](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md) - [SMS and 10DLC](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md) - [Campaign Management](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md) - [Preferences](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md) - [AI Expert Assist](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/page.md) - [Cobrowse, Integrations, and Address Books](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md) - [Logs](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md) - [Data Storage](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md) - [Ask QM](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md) - [Auto QM Configuration](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md) - [Analytics and Reporting](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md) - [CX Analytics](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md) - [Legacy Zoom Contact Center Account-Level Reports](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md) - [Legacy Zoom Contact Center Real-Time Reports](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md) - [Legacy Zoom Contact Center Historical Reports](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md) - [Legacy Zoom Contact Center Dashboard](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md) - [Zoom Workforce Management Reports](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md) - [Zoom Quality Management Reports](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md) - [Zoom Virtual Agent Reports](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md) - [APIs](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/apis.md) - [Privacy, Security, and Compliance](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md) - [Migration Strategies](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/migration-strategies.md) - [Notes](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/notes.md) - [Troubleshooting](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/troubleshooting.md) - [Expert Insights](https://library.zoom.com/business-services/zoom-contact-center/expert-insights.md): Your step-by-step tutorials to complete a specific technical goal or process within a Zoom application. - [Agent Desktop Deployment Options](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): Written by Justin Steinberg - [Agent Selection Using Skills Based Routing](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): Written by Craig Letheren - [WhatsApp for Business Messaging Integration](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): Written by Mehdi Jatlaoui - [PCI Compliance](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/pci-compliance.md): Written by Ben DeStephen - [Time of Day and Operating Hours Routing](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): Written by Justin Steinberg - [Getting Started with CX Analytics](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): Written by Craig Letheren - [Integrate Engagement Data](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/integrate-engagement-data.md): Written by Justin Steinberg - [Integrate Zoom Contact Center Features Into Your Website](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): Written by Justin Steinberg - [Web Chat and Video Configuration Tasks](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md) - [Campaigns](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md) - [Advanced Features](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md) - [Scheduled Callbacks, CoBrowse, and Zoom CX Web SDK](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md) - [Customize User Chat Support Experience](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): Written by Maggie Munson - [Build Your Chat Experience](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md) - [Configuring Agent Occupied Rules](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): Authored by Bhargav Kode and Justin Steinberg - [Configuration Examples](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md) - [Maximum Concurrent Engagement Capacity](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md) - [Channel Load Monitoring](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md) - [Implementation Best Practices](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md) - [Workforce Management Integration](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md) - [Unifying Live and Asynchronous Work with Work Items](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): Authored by Justin Steinberg - [Agentless Dialer with Custom Fields](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/agentless-dialer-with-custom-fields.md): Authored by Justin Steinberg - [Custom Measures](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/custom-measures.md): Authored by Craig Letheren - [Zoom Quality Management](https://library.zoom.com/business-services/zoom-quality-management.md): Welcome to Zoom Quality Management documentation - [Quality Management Explainer](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer.md) - [Overview](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer/overview.md): This section provides an overview of Zoom Quality Management. - [Insights](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer/insights.md): This section discusses various insights available with Quality Management. - [Performance Management Tools](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer/performance-management-tools.md) - [Account Management](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer/account-management.md): This section discusses how to set up and manage your account. - [Limitations](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer/limitations.md): This page provides information about Quality Management limitations. - [Expert Insights](https://library.zoom.com/business-services/zoom-quality-management/expert-insights.md): Your step-by-step tutorials to complete a specific technical goal or process within a Zoom application. - [Working with Different Languages](https://library.zoom.com/business-services/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): Written by Rick Arps - [Zoom Revenue Accelerator](https://library.zoom.com/business-services/zoom-revenue-accelerator.md): Welcome to Zoom Revenue Accelerator documentation. - [Zoom Revenue Accelerator Explainer](https://library.zoom.com/business-services/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer.md): This page provides an overview for Zoom Revenue Accelerator (ZRA). - [How ZRA Works](https://library.zoom.com/business-services/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/how-zra-works.md): This page discusses how Zoom Revenue Accelerator (ZRA) works. - [ZRA Requirements](https://library.zoom.com/business-services/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-requirements.md): This page discusses Zoom Revenue Accelerator (ZRA) requirements. - [ZRA Integrations](https://library.zoom.com/business-services/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-integrations.md): This page discusses Zoom Revenue Accelerator (ZRA) integrations. - [ZRA User Experience](https://library.zoom.com/business-services/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-user-experience.md): This page the Zoom Revenue Accelerator (ZRA) user experience. - [Administrator Considerations for ZRA](https://library.zoom.com/business-services/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/administrator-considerations-for-zra.md): This page discusses administrator concerns for Zoom Revenue Accelerator (ZRA). - [Data Privacy and Security in ZRA](https://library.zoom.com/business-services/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/data-privacy-and-security-in-zra.md): This page discusses Zoom Revenue Accelerator (ZRA) data privacy and security. - [ZRA Limitations](https://library.zoom.com/business-services/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer/zra-limitations.md): This page discusses Zoom Revenue Accelerator (ZRA) limitations. - [Zoom Workforce Management](https://library.zoom.com/business-services/zoom-workforce-management.md): Welcome to Zoom Workforce Management documentation - [Workforce Management Explainer](https://library.zoom.com/business-services/zoom-workforce-management/workforce-management-explainer.md) - [Core Concepts](https://library.zoom.com/business-services/zoom-workforce-management/workforce-management-explainer/core-concepts.md): This section discusses core concepts of Zoom Workforce Management. Account and scheduling administrators are recommended to read this section to understand each core concept before using the product. - [Administration](https://library.zoom.com/business-services/zoom-workforce-management/workforce-management-explainer/management-and-administration.md) - [Agent Experience](https://library.zoom.com/business-services/zoom-workforce-management/workforce-management-explainer/agent-experience.md): This section provides a brief overview of the agent experience within Workforce Management. - [Expert Insights](https://library.zoom.com/business-services/zoom-workforce-management/expert-insights.md): Your step-by-step tutorials to complete a specific technical goal or process within a Zoom application. - [Activity to Status Mapping](https://library.zoom.com/business-services/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): Written by Rick Arps - [Conference Room Connector](https://library.zoom.com/advanced-enterprise-services/conference-room-connector.md) - [Conference Room Connector Explainer](https://library.zoom.com/advanced-enterprise-services/conference-room-connector/conference-room-connector-explainer.md) - [Prerequisites and Considerations](https://library.zoom.com/advanced-enterprise-services/conference-room-connector/conference-room-connector-explainer/prerequisites-and-considerations.md) - [Web Controls and Dialing Procedures](https://library.zoom.com/advanced-enterprise-services/conference-room-connector/conference-room-connector-explainer/web-controls-and-dialing-procedures.md) - [Additional Conference Room Connector Features](https://library.zoom.com/advanced-enterprise-services/conference-room-connector/conference-room-connector-explainer/additional-conference-room-connector-features.md) - [Enhanced API Connector Deployment and Functionality](https://library.zoom.com/advanced-enterprise-services/conference-room-connector/conference-room-connector-explainer/enhanced-api-connector-deployment-and-functionality.md) - [Common Integration Scenarios](https://library.zoom.com/advanced-enterprise-services/conference-room-connector/conference-room-connector-explainer/common-integration-scenarios.md) - [Conference Room Connector Signal Flow](https://library.zoom.com/advanced-enterprise-services/conference-room-connector/conference-room-connector-explainer/conference-room-connector-signal-flow.md) - [Zoom Enhanced API Connector (Cisco H.323/SIP Device Settings)](https://library.zoom.com/advanced-enterprise-services/conference-room-connector/conference-room-connector-explainer/zoom-enhanced-api-connector-cisco-h.323-sip-device-settings.md) - [Device Management](https://library.zoom.com/advanced-enterprise-services/device-management.md): Welcome to Device Management documentation. - [Zoom for Blackberry Field Guide](https://library.zoom.com/advanced-enterprise-services/device-management/zoom-for-blackberry-field-guide.md) - [Automatic Update Explainer](https://library.zoom.com/advanced-enterprise-services/device-management/automatic-update-explainer.md): This section provides an overview of Auto Update functionality. - [Managing Zoom Clients and Devices Explainer](https://library.zoom.com/advanced-enterprise-services/device-management/managing-zoom-clients-and-devices-explainer.md): Using settings, third-party management solutions, and Zoom Device Management to control Zoom software clients and associated devices. - [Public Sector Sovereignty Controls](https://library.zoom.com/advanced-enterprise-services/public-sector-sovereignty-controls.md): Welcome to Zoom's Public Sector Sovereignty Controls documentation. - [European Union Public Sector Sovereignty Controls Explainer](https://library.zoom.com/advanced-enterprise-services/public-sector-sovereignty-controls/european-union-public-sector-sovereignty-controls-explainer.md): Learn about Zoom's approach to sovereignty controls, security, and compliance requirements for EU public sector organizations. - [Virtual Desktop Infrastructure](https://library.zoom.com/advanced-enterprise-services/virtual-desktop-infrastructure.md): Welcome to Virtual Desktop documentation - [VDI Explainer](https://library.zoom.com/advanced-enterprise-services/virtual-desktop-infrastructure/vdi-explainer.md): Authored by Jakob Ganschow - [Overview](https://library.zoom.com/advanced-enterprise-services/virtual-desktop-infrastructure/vdi-explainer/overview.md): This section provides an overview of Zoom Workplace VDI App. - [Core Concepts](https://library.zoom.com/advanced-enterprise-services/virtual-desktop-infrastructure/vdi-explainer/core-concepts.md): This section provides an overview of the Zoom Workplace VDI app's Core Concepts. - [Administration and Deployments](https://library.zoom.com/advanced-enterprise-services/virtual-desktop-infrastructure/vdi-explainer/administration-and-deployments.md): This section provides an overview of administrating and deploying the Zoom Workplace VDI app. - [Limitations](https://library.zoom.com/advanced-enterprise-services/virtual-desktop-infrastructure/vdi-explainer/limitations.md): This section provides discusses the feature limitations of the Zoom Workplace VDI app. - [Troubleshooting](https://library.zoom.com/advanced-enterprise-services/virtual-desktop-infrastructure/vdi-explainer/troubleshooting.md): This section provides guidance for troubleshooting common issue with the Zoom Workplace VDI app. - [Frequently Asked Questions](https://library.zoom.com/advanced-enterprise-services/virtual-desktop-infrastructure/vdi-explainer/frequently-asked-questions.md): This section provides answers to general, frequently asked questions about the Zoom Workplace VDI app. - [Zoom Mesh](https://library.zoom.com/advanced-enterprise-services/zoom-mesh.md) - [Zoom Mesh Explainer](https://library.zoom.com/advanced-enterprise-services/zoom-mesh/zoom-mesh-explainer.md): This section provides an overview and introduction to Zoom Mesh and its core concepts. - [Zoom Mesh Functionality](https://library.zoom.com/advanced-enterprise-services/zoom-mesh/zoom-mesh-explainer/zoom-mesh-functionality.md) - [Zoom Mesh Dashboard](https://library.zoom.com/advanced-enterprise-services/zoom-mesh/zoom-mesh-explainer/zoom-mesh-dashboard.md) - [Zoom Node](https://library.zoom.com/advanced-enterprise-services/zoom-node.md): Welcome to Zoom Node documentation. - [Zoom Node Explainer](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-explainer.md): Authored by Jakob Ganschow - [Zoom Meetings Hybrid](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-explainer/zoom-meetings-hybrid.md) - [Zoom Recording Hybrid](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-explainer/zoom-recording-hybrid.md) - [Zoom Chat Hybrid](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-explainer/zoom-chat-hybrid.md) - [Zoom Conference Room Connector Hybrid](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-explainer/zoom-conference-room-connector-hybrid.md) - [Zoom Phone Local Survivability](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-explainer/zoom-phone-local-survivability.md) - [Zoom Meetings & Recording Connectors (On-Premises)](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-explainer/zoom-meetings-and-recording-connectors-on-premises.md) - [Zoom Node Deployment Field Guide](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-deployment-field-guide.md): A comprehensive guide for deploying Zoom Node. - [Getting Started with Zoom Node](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-deployment-field-guide/getting-started-with-zoom-node.md): Start here to learn more about Zoom Node deployments, including a pre-deployment checklist. - [Zoom Node Infrastructure Prerequisites](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-deployment-field-guide/zoom-node-infrastructure-prerequisites.md): Refer to these prerequisites to prepare your organization for a Zoom Node deployment. - [Introduction to Zoom Node](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-deployment-field-guide/introduction-to-zoom-node.md): Learn more about Zoom Node and how it works with your Zoom Workplace app features - [Zoom Node Deployment Considerations](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-deployment-field-guide/zoom-node-deployment-considerations.md): Learn more about how various deployment examples support Zoom Node and Zoom Node Service Modules - [Zoom Node Hypervisor-Specific Deployments](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-deployment-field-guide/zoom-node-hypervisor-specific-deployments.md): Deploy Zoom Node on various hypervisor platforms using this section - [Zoom Node Post-Deployment Configuration and Management](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-deployment-field-guide/zoom-node-post-deployment-configuration-and-management.md): Complete this section after deploying your hypervisor solution to configure network settings, manage certificates, and more. - [Zoom Node Service Module Deployments](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-deployment-field-guide/zoom-node-service-module-deployments.md): After post-deployment configuration, you can deploy one or more Zoom Service Modules using the following instructions. - [Additional Service Modules](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-deployment-field-guide/additional-service-modules.md): Learn more about optional Service Modules available for specific use cases. - [Troubleshooting](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-node-deployment-field-guide/troubleshooting.md): Address any common implementation issues using the following instructions. - [Zoom Meetings Hybrid](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-meetings-hybrid.md) - [Zoom Meetings Hybrid Explainer](https://library.zoom.com/advanced-enterprise-services/zoom-node/zoom-meetings-hybrid/zoom-meetings-hybrid-explainer.md) - [Account and Endpoint Management](https://library.zoom.com/admin-corner/account-and-endpoint-management.md): Welcome to Account and Endpoint Management documentation - [Account and User Consolidation Explainer](https://library.zoom.com/admin-corner/account-and-endpoint-management/account-and-user-consolidation-explainer.md): Authored by Jakob Ganschow - [Contacts Field Guide](https://library.zoom.com/admin-corner/account-and-endpoint-management/contacts-field-guide.md) - [Contact Types Overview](https://library.zoom.com/admin-corner/account-and-endpoint-management/contacts-field-guide/contact-types-overview.md) - [Administrative Controls](https://library.zoom.com/admin-corner/account-and-endpoint-management/contacts-field-guide/administrative-controls.md) - [User Experience](https://library.zoom.com/admin-corner/account-and-endpoint-management/contacts-field-guide/user-experience.md) - [Managing and Organizing Contacts](https://library.zoom.com/admin-corner/account-and-endpoint-management/contacts-field-guide/managing-and-organizing-contacts.md) - [Delegated Administration Field Guide](https://library.zoom.com/admin-corner/account-and-endpoint-management/delegated-administration-field-guide.md): This document provides instructions for granting external users, such as your Zoom sales team members, delegated access to your company’s Zoom account. - [Delegated Administration for Partners Field Guide](https://library.zoom.com/admin-corner/account-and-endpoint-management/delegated-administration-for-partners-field-guide.md): Best practices and instructions for Zoom partners who use Delegated Account Access to manage their customers' Zoom accounts. - [New Groups and Settings Management Experience Explainer](https://library.zoom.com/admin-corner/account-and-endpoint-management/new-groups-and-settings-management-experience-explainer.md): The new groups and settings management experience gives administrators modular, priority-based control over user policies. - [Legacy Model Context](https://library.zoom.com/admin-corner/account-and-endpoint-management/new-groups-and-settings-management-experience-explainer/legacy-model-context.md): Understand how the legacy model handled settings inheritance, user overrides, primary groups, locks, and conflict resolution. - [Key Capabilities](https://library.zoom.com/admin-corner/account-and-endpoint-management/new-groups-and-settings-management-experience-explainer/key-capabilities.md): Learn how modular settings, priority ranking, identity mapping, reporting, and group cloning work in the new groups experience. - [Settings Resolution](https://library.zoom.com/admin-corner/account-and-endpoint-management/new-groups-and-settings-management-experience-explainer/settings-resolution.md): Learn how settings are inherited and resolved across account, group, and user levels using priority, locks, and user modifications. - [Migration](https://library.zoom.com/admin-corner/account-and-endpoint-management/new-groups-and-settings-management-experience-explainer/migration.md): Learn who needs migration, how the wizard works, and how to test priority changes before confirming the move. - [Use Cases](https://library.zoom.com/admin-corner/account-and-endpoint-management/new-groups-and-settings-management-experience-explainer/use-cases.md): See how the new groups experience simplifies pilot rollouts, retention policies, regional settings, and settingless groups. - [Availability](https://library.zoom.com/admin-corner/account-and-endpoint-management/new-groups-and-settings-management-experience-explainer/availability.md): Learn which accounts get the new groups experience automatically and when existing accounts need migration access. - [Considerations](https://library.zoom.com/admin-corner/account-and-endpoint-management/new-groups-and-settings-management-experience-explainer/considerations.md): Review key considerations for SAML and SCIM mapping, API support, and current limits on granular setting selection. - [Related Resources](https://library.zoom.com/admin-corner/account-and-endpoint-management/new-groups-and-settings-management-experience-explainer/related-resources.md): Find support articles and API references for the new groups and settings management experience. - [SSO Field Guide](https://library.zoom.com/admin-corner/account-and-endpoint-management/sso-field-guide.md) - [Sub Accounts Field Guide](https://library.zoom.com/admin-corner/account-and-endpoint-management/sub-accounts-field-guide.md) - [Zoom for Intune Field Guide](https://library.zoom.com/admin-corner/account-and-endpoint-management/zoom-for-intune-field-guide.md): End-to-end guide for deploying the Zoom Workplace for Intune app - [Architecture and Design](https://library.zoom.com/admin-corner/architecture-and-design.md) - [Cloud Architecture Diagram](https://library.zoom.com/admin-corner/architecture-and-design/cloud-architecture-diagram.md) - [Zoom: Architected for Reliability](https://library.zoom.com/admin-corner/architecture-and-design/zoom-architected-for-reliability.md) - [Network Management](https://library.zoom.com/admin-corner/network-management.md) - [Quality of Service and Network Best Practices Explainer](https://library.zoom.com/admin-corner/network-management/quality-of-service-and-network-best-practices-explainer.md) - [How Zoom Audio and Video Codecs Affect Bandwidth Usage](https://library.zoom.com/admin-corner/network-management/quality-of-service-and-network-best-practices-explainer/how-zoom-audio-and-video-codecs-affect-bandwidth-usage.md) - [Calculating Bandwidth Usage for Zoom Meetings and Phone](https://library.zoom.com/admin-corner/network-management/quality-of-service-and-network-best-practices-explainer/calculating-bandwidth-usage-for-zoom-meetings-and-phone.md) - [Bandwidth Control Settings](https://library.zoom.com/admin-corner/network-management/quality-of-service-and-network-best-practices-explainer/bandwidth-control-settings.md) - [Using DSCP Marking with Zoom](https://library.zoom.com/admin-corner/network-management/quality-of-service-and-network-best-practices-explainer/using-dscp-marking-with-zoom.md) - [Configuring Network Components for Zoom](https://library.zoom.com/admin-corner/network-management/quality-of-service-and-network-best-practices-explainer/configuring-network-components-for-zoom.md) - [Zoom Products for Improved Bandwidth Utilization](https://library.zoom.com/admin-corner/network-management/quality-of-service-and-network-best-practices-explainer/zoom-products-for-improved-bandwidth-utilization.md) - [Using Zoom Dashboard to Troubleshoot Network Issues](https://library.zoom.com/admin-corner/network-management/quality-of-service-and-network-best-practices-explainer/using-zoom-dashboard-to-troubleshoot-network-issues.md) - [Quality of Service Subscription Explainer](https://library.zoom.com/admin-corner/network-management/quality-of-service-subscription-explainer.md): Quality of Service Subscription is an add-on product that delivers Meeting, Webinar, and Phone QoS data to a customer’s third-party endpoint. - [Third-Party Integrations](https://library.zoom.com/admin-corner/third-party-integrations.md): Welcome to Third-Party Integrations documentation - [Zoom for Outlook Add-in Explainer](https://library.zoom.com/admin-corner/third-party-integrations/zoom-for-outlook-add-in-explainer.md): How to deploy, install, and configure the add-in for your organization, including SSO setup and adding Zoom Meetings to Outlook calendar events. - [Installing the Zoom for Outlook Add-In](https://library.zoom.com/admin-corner/third-party-integrations/zoom-for-outlook-add-in-explainer/installing-the-zoom-for-outlook-add-in.md) - [Zoom for Outlook Add-In Settings](https://library.zoom.com/admin-corner/third-party-integrations/zoom-for-outlook-add-in-explainer/zoom-for-outlook-add-in-settings.md) - [Additional Features for the Zoom for Outlook Add-In](https://library.zoom.com/admin-corner/third-party-integrations/zoom-for-outlook-add-in-explainer/additional-features-for-the-zoom-for-outlook-add-in.md) - [(Optional) Configuring the Manifest File](https://library.zoom.com/admin-corner/third-party-integrations/zoom-for-outlook-add-in-explainer/optional-configuring-the-manifest-file.md): Deploy the Zoom for Outlook add-in using a custom manifest to pre-configure advanced features, or opt for the gallery deployment for simplicity and automatic updates. - [Microsoft 365 Calendaring Field Guide](https://library.zoom.com/admin-corner/third-party-integrations/microsoft-365-calendaring-field-guide.md): This Field Guide covers how administrators can connect calendars for users and rooms to the Zoom platform. - [Introduction](https://library.zoom.com/admin-corner/third-party-integrations/microsoft-365-calendaring-field-guide/introduction.md): Getting started with Microsoft 365 calendaring and Zoom - [Before You Begin](https://library.zoom.com/admin-corner/third-party-integrations/microsoft-365-calendaring-field-guide/before-you-begin.md): Important prerequisites before proceeding with Microsoft 365 calendaring. - [Connecting Zoom Rooms and/or Third-Party Conference Rooms](https://library.zoom.com/admin-corner/third-party-integrations/microsoft-365-calendaring-field-guide/connecting-zoom-rooms-and-or-third-party-conference-rooms-with-your-microsoft-365-calendars.md): This page is intended for customers who will integrate their Microsoft 365 calendaring services with Zoom Rooms or third-party conference rooms. - [Connecting Personal Calendars](https://library.zoom.com/admin-corner/third-party-integrations/microsoft-365-calendaring-field-guide/connecting-personal-calendars-with-microsoft-365.md): This page is for customers who will allow their users to integrate their Microsoft 365 calendar with Zoom Workplace, enabling users to see their Microsoft 365 scheduled events. - [Validating the Entra ID Permissions and Scopes](https://library.zoom.com/admin-corner/third-party-integrations/microsoft-365-calendaring-field-guide/validating-the-entra-id-permissions-and-scopes.md): Customers integrating their calendars with Zoom services are encouraged to validate the Entra ID permissions for each integration method’s Application ID. - [Troubleshooting](https://library.zoom.com/admin-corner/third-party-integrations/microsoft-365-calendaring-field-guide/troubleshooting.md): Common issues and how to resolve them. - [Zoom Calendaring Integration Explainer](https://library.zoom.com/admin-corner/third-party-integrations/zoom-calendaring-integration-explainer.md): How Zoom's calendaring integration works, including supported providers and the authentication flow between Zoom and connected clients. - [Zoom Calendaring Overview](https://library.zoom.com/admin-corner/third-party-integrations/zoom-calendaring-integration-explainer/zoom-calendaring-overview.md) - [Zoom Calendaring Endpoints](https://library.zoom.com/admin-corner/third-party-integrations/zoom-calendaring-integration-explainer/zoom-calendaring-endpoints.md) - [Provider-Specific Details](https://library.zoom.com/admin-corner/third-party-integrations/zoom-calendaring-integration-explainer/provider-specific-details.md) - [Appendix](https://library.zoom.com/admin-corner/third-party-integrations/zoom-calendaring-integration-explainer/appendix.md) - [Integrating Zoom with Microsoft Teams](https://library.zoom.com/admin-corner/third-party-integrations/integrating-zoom-with-microsoft-teams.md) - [Integrating the Zoom platform with Microsoft Teams](https://library.zoom.com/admin-corner/third-party-integrations/integrating-zoom-with-microsoft-teams/integrating-the-zoom-platform-with-microsoft-teams.md) - [Zoom’s in-app Integration for Microsoft Teams](https://library.zoom.com/admin-corner/third-party-integrations/integrating-zoom-with-microsoft-teams/zooms-in-app-integration-for-microsoft-teams.md) - [The Zoom Assistant](https://library.zoom.com/admin-corner/third-party-integrations/integrating-zoom-with-microsoft-teams/the-zoom-assistant.md) - [Zoom and Microsoft Integration and Deployment Field Guide](https://library.zoom.com/admin-corner/third-party-integrations/zoom-and-microsoft-integration-and-deployment-field-guide.md): Plan and deploy Zoom Workplace with Microsoft across prerequisites, core integrations, endpoints, and optional enhancements. - [Getting Started with Microsoft and Zoom Workplace Deployments](https://library.zoom.com/admin-corner/third-party-integrations/zoom-and-microsoft-integration-and-deployment-field-guide/getting-started-with-microsoft-and-zoom-workplace-deployments.md): Start with accounts, authentication, permissions, and deployment planning for Zoom and Microsoft integrations. - [Configuring Microsoft Platform Integrations for Zoom Workplace](https://library.zoom.com/admin-corner/third-party-integrations/zoom-and-microsoft-integration-and-deployment-field-guide/configuring-microsoft-platform-integrations-for-zoom-workplace.md): Configure the core Microsoft integrations that affect calendar behavior, meeting scheduling, and presence across Zoom and Teams. - [Deploying Zoom Workplace Endpoint Integrations into Microsoft Environments](https://library.zoom.com/admin-corner/third-party-integrations/zoom-and-microsoft-integration-and-deployment-field-guide/deploying-zoom-workplace-endpoint-integrations-into-microsoft-environments.md): Deploy Zoom into Outlook, Microsoft Teams, and room systems after the platform layer is in place. - [Extending Deployments with Additional Integrations](https://library.zoom.com/admin-corner/third-party-integrations/zoom-and-microsoft-integration-and-deployment-field-guide/extending-deployments-with-additional-integrations.md): Extend the core deployment with Microsoft email, calendar, OneDrive, and SharePoint integrations inside Zoom Workplace. - [Reference Materials to Validate Your Integration](https://library.zoom.com/admin-corner/third-party-integrations/zoom-and-microsoft-integration-and-deployment-field-guide/reference-materials-to-validate-your-integration.md): Use the deployment checklist and supporting references to validate a Zoom and Microsoft rollout. - [Expert Insights](https://library.zoom.com/admin-corner/third-party-integrations/expert-insights.md): Your step-by-step tutorials to complete a specific technical goal or process within a Zoom application. - [Zoom Rooms with Custom AV - Getting Started with NDI and Dante](https://library.zoom.com/admin-corner/third-party-integrations/expert-insights/zoom-rooms-custom-av.md): Written by Frank Padikkala ## Expert Insights - [Expert Insights](https://library.zoom.com/expert-insights/expert-insights.md): Expert Insights are practical, technical guides that help technical decision-makers implement and optimize Zoom products and features. --- # Agent Instructions This documentation is published with GitBook. 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