# Analyse des données et rapports

Cette section fournit un aperçu des fonctionnalités de reporting disponibles avec Zoom centre de contact, Zoom Gestion des effectifs (WFM), Zoom Quality Management et Zoom Virtual Agent.

Plusieurs de ces rapports sont également Disponible nativement [dans l'application Zoom espace de travail](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/a7c451b8b43adf71ca0da81d2e0b649d6f6cbc58" %}
[Analyse des données CX](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/d9e14cb183dbc1a33ebdeddfb7cf63fe8791dc73" %}
[Rapports au niveau du compte de l'ancien centre de contact Zoom](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/32c90c47f9624ccbfcb199344dde0f3efc97506b" %}
[Rapports en temps réel de l'ancien centre de contact Zoom](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/8342fc79a163f7bfbcea853d8f88bfe334b333e9" %}
[Rapports historiques de l'ancien centre de contact Zoom](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/f8edfa93918c5a1d9c16f32d3f86913918e4bff0" %}
[Tableau de bord de l'ancien centre de contact Zoom](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/a6837b9f5123535c1c5ec9a3f0a8819b09af223c" %}
[Rapports Zoom Gestion des effectifs (WFM)](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/9458040ac849a77757c7ca377b930ce45a933d93" %}
[Rapports Zoom Quality Management](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/2f01b79656c4a26f5fda682cfcec51dbf325ccad" %}
[Rapports Zoom Virtual Agent](/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://library.zoom.com/technical-library/fr/affaires-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.