# Análisis e informes

Esta sección proporciona una descripción general de las capacidades de informes disponibles con Zoom Contact Center, Zoom Workforce Management (WFM), Zoom Quality Management y Zoom Virtual Agent.

Varios de estos informes también están disponibles de forma nativa [dentro de la aplicación Zoom espacio de trabajo](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/5276696bf4a54bcf281d17c24b9201c69352f7dd" %}
[CX análisis](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/7f406432402f4ccee2c082ddf2e5dda5ca847577" %}
[Informes heredados de Zoom del centro de contacto a nivel de cuenta](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/24870244b7728f596c839e73a1dff8b341fa2873" %}
[Informes en tiempo real heredados de Zoom del centro de contacto](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/06aadd13f97836f124e9a384298e3a0fd0adbce2" %}
[Informes históricos heredados de Zoom del centro de contacto](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/3d7909a0d3e4e2dfb80360277e1a1f5af4ba0469" %}
[Panel de control heredado de Zoom del centro de contacto](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/399810de2c26e5c1263afb7d5021ae1f1ddc5a26" %}
[Zoom Workforce Management (WFM) Reports](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/c062422070ba39f2beccdd05d356885eacaf86ce" %}
[Informes de gestión de calidad de Zoom](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/386ad7ac97502bb84b5a3600a5cff76fcd866c4d" %}
[Informes de Zoom Virtual Agent](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.