# Experiencia del agente

Esta sección describe la experiencia del usuario para comenzar y familiarizarse con Zoom Contact Center, Zoom Workforce Management, Zoom Quality Management, Zoom AI Expert Assist, el portal web de Zoom y la aplicación Zoom Workplace. Después de leer esta sección, puede esperar estar familiarizado con la Configuración y las funciones comunes dentro de la aplicación y basadas en la web, fundamentales para usar Zoom Contact Center y sus complementos como agente.

{% content-ref url="/pages/9e13bef204330137c01ba95a575a52f5bcd0b2b3" %}
[Usando la aplicación Zoom Workplace](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/ce65f602bfa685f267d63bdb5b6b15e41abbba5e" %}
[Gestión de la interacción](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/b8692ae0f880e0eac65eaca543cbe45ef532f717" %}
[Funciones de interacción de Zoom AI Companion](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/d9520369c6030a10885830174972a0797947c7f0" %}
[Funciones de asistencia experta de IA](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/1e8ed32b1854e0126300deeb067a54dd6c77f366" %}
[Zoom Workforce Management (WFM)](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/78ae4d88ff96f7e75f04de7cd71ed0fd486dbde1" %}
[Gestión de calidad de Zoom](/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://library.zoom.com/technical-library/es/servicios-comercial/zoom-contact-center/zoom-customer-experience/agent-experience.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.