> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# Erfahrung des Vorgesetzten

Dieser Abschnitt bietet einen Überblick über die Erfahrungen von Supervisoren in Zoom Contact Center, Zoom Workforce Management und Zoom Quality Management. Nach dem Lesen dieses Abschnitts können Sie davon ausgehen, mit gängigen Tools und Funktionen vertraut zu sein, die für die Nutzung dieser Produkte von zentraler Bedeutung sind.

### Die Zoom Workplace App verwenden

Ähnlich wie Agents muss der Vorgesetzte, um Zoom Contact Center innerhalb der Zoom Workplace App zu nutzen, [eine Arbeitssitzung beginnen](/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session). Von dort aus können Vorgesetzte zu benutzerdefinierten Status wechseln, um die Kennzahlen für den Status „Nicht bereit“ nicht zu verfälschen.

{% content-ref url="/pages/63c93caf46ec8d142ab153c8aab930c59b60d01d" %}
[Anrufüberwachung](/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/61de0e8f01e6c1e72f2577909686b8ad27b89744" %}
[Zoom Workforce Management](/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/f2b2c45ae9bfcdc4eecac8866b9add1e81c8cd50" %}
[Zoom Qualitätsmanagement](/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/25a648467a8a7afc4f709410faf7beae5b95d5bc" %}
[Zoom Contact Center Reporting und Real-Time Analysen](/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


---

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