# Analysen und Berichterstattung

Dieser Abschnitt bietet einen Überblick über die mit Zoom Contact Center, Zoom Workforce Management, Zoom Quality Management und Zoom Virtual Agent verfügbaren Berichtsfunktionen.

Mehrere dieser Berichte sind auch nativ verfügbar [in der Zoom Workspace-App](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="analytics-and-reporting/cx-analytics" %}
[cx-analytics](https://library.zoom.com/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/account-level-reports" %}
[account-level-reports](https://library.zoom.com/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/real-time-reports" %}
[real-time-reports](https://library.zoom.com/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/historical-reports" %}
[historical-reports](https://library.zoom.com/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/the-zoom-contact-center-dashboard" %}
[the-zoom-contact-center-dashboard](https://library.zoom.com/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/zoom-workforce-management-reports" %}
[zoom-workforce-management-reports](https://library.zoom.com/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/zoom-quality-management-reports" %}
[zoom-quality-management-reports](https://library.zoom.com/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/zoom-virtual-agent-reports" %}
[zoom-virtual-agent-reports](https://library.zoom.com/technical-library/de/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports)
{% endcontent-ref %}