ZRA Requirements

This page discusses Zoom Revenue Accelerator (ZRA) requirements.

Zoom Revenue Accelerator requires customers to have an associated domain within their account

Zoom Revenue Accelerator requires an account to have at least one associated domain configured within their Zoom account. This allows Zoom Revenue Accelerator to automatically distinguish between Zoom Meetings that include external participants (i.e., sales meetings) and internal meetings.

Users must integrate their calendar to automatically record and capture meeting analytics

Zoom Revenue Accelerator requires users to have a configured calendar integration on their Zoom account to automatically record external meetings for analysis. This integration identifies meetings with external participants through the email domain(s) of invited participants.

Note

Zoom’s calendar integration is compatible with Zoom’s Mail and Calendar Service, Google Calendar, Microsoft Office 365, and Microsoft Exchange.

Zoom Revenue Accelerator does not require a calendar integration for automatic phone call recording and analysis

Zoom Revenue Accelerator does not require a calendar integration to automatically record and analyze phone calls. Admins can configure Zoom Revenue Accelerator to detect the internal extensions associated with a customer’s account. If enabled, conversations with external phone numbers will be viewed as external participants, and will prompt Zoom Revenue Accelerator to automatically record and analyze the call.