Data Privacy and Security in ZRA

This page discusses Zoom Revenue Accelerator (ZRA) data privacy and security.

Participants will see in-product notifications in Zoom Meetings when Zoom Revenue Accelerator is on

Currently, users will see certain in-product notifications when recording with Zoom Revenue Accelerator is on. These notifications may be updated over time.

Audio participants will also hear a notification when joining a meeting by phone when Zoom Revenue Accelerator is enabled.

Accounts with greater than 100 licenses can customize the Zoom Revenue Accelerator consent disclaimer

Similar to standard recording disclaimers, Enterprise, API, Education, or Business accounts with 100+ licenses can customize the Zoom Revenue Accelerator disclaimer with additional text.

Recording consent prompts are configurable to be triggered automatically before meetings launch

Account owners and admins can configure consent profiles that define the language and content of consent prompts displayed to participants before a meeting is recorded. Each consent profile may support multiple languages and be assigned to specific team members for granular management. Consent responses are logged and associated with participant records for auditing purposes.

When meetings are launched from integrated calendar applications including Outlook Calendar and Google Calendar, automated consent prompts can be presented to participants before the meeting begins.

Admins can configure an account to prevent Zoom Revenue Accelerator from processing meetings or calls with specific contacts

Zoom Revenue Accelerator users may have conversations with certain contacts or accounts that do not wish their meetings or calls to be analyzed. In these cases, admins can configure recording access in Account Settings under the Zoom Revenue Accelerator tab and list the domains of external meeting participants for which they want Revenue Accelerator to be blocked. Admins can also prevent Zoom Revenue Accelerator from automatically analyzing calls with specific phone numbers or number prefixes. Zoom Revenue Accelerator will then recognize those domains or phone numbers and prevent meetings attended by those users from being recorded for viewing and analysis.

Users can set clips of recordings to expire, limit their visibility, or protect them with a password

Zoom Revenue Accelerator offers optional security features for recorded meeting and call clips. Specifically, users may configure clips to expire after a set time period, restrict visibility to internal users only, or protect the clip behind a password.

Zoom Revenue Accelerator data handling aligns with Zoom’s Privacy Statement

Zoom Revenue Accelerator analyzes data from cloud-recorded meetings and calls, and any data Zoom collects or processes aligns with Zoom’s Privacy Statement.

Conversations analyzed by Zoom Revenue Accelerator are not used to train Zoom’s or its third-party AI models

Zoom does not use any of your audio, video, chat, screen sharing, attachments, or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models.

Data collected by Zoom Revenue Accelerator may be processed by its third party AI models, but will not be used to train or improve those AI models.

Zoom Revenue Accelerator data is stored by Zoom in Amazon Web Services (AWS), with analysis for most features performed by Zoom’s in-house services. Some Zoom Revenue Accelerator features, for example Email Compose, Generate a New Summary, Generate New Next Steps, and Generate New Good Questions currently use Zoom’s third-party AI models. For such features, data will be shared with third-party models (e.g., OpenAI) to provide the service once the admin enables the feature on the account and the user engages with the feature. The data is sent to the third-party model to generate the requested outputs (e.g., email copy, summaries, etc.), but the third-party model is not permitted to use this data to improve or train. Data may be temporarily retained by the third-party models for Trust and Safety purposes or to comply with legal obligations.

Third-party analysis with Zoom Revenue Accelerator is disabled by default, and requires administrator opt-in to utilize third-party features

By default, Zoom Revenue Accelerator does not utilize third-party models for analysis or processing. However, account administrators may opt in to third-party processing and analysis for additional features, such as AI Companion message composition, and generating or regenerating new summaries, next steps, and good questions.

Zoom Revenue Accelerator is globally available, across five regions

Zoom Revenue Accelerator currently supports operations in five global clusters, including: the United States (US01, US02, US03, US04, US06), Australia (AU01), Canada (CA01), Europe (EU01), and India (IN01). For customers with a region-specific account, Zoom Revenue Accelerator data storage and processing will persist in that region.

User data stored in AWS is encrypted at rest

Zoom Revenue Accelerator customer data is encrypted at rest with a 256-bit AES-GCM algorithm, using encryption keys stored in AWS Key Management Service (AWS KMS).