Zoom Revenue Accelerator Explainer

This page provides an overview for Zoom Revenue Accelerator (ZRA).

Overview

Zoom Revenue Accelerator is a conversational intelligence add-on that delivers actionable insights to sales, operations, and marketing teams

Zoom Revenue Accelerator is an AI-native revenue platform where intelligence doesn't just surface insights, it initiates the next action. At its foundation, Zoom Revenue Accelerator uses machine learning (ML) algorithms to analyze transcripts of meetings and phone calls, and provides actionable insights that help sales teams provide better customer experiences and close deals faster.

Other teams, like sales operations and marketing, will also benefit from Zoom Revenue Accelerator. Teams can use its insights to increase visibility into sales cycles and shed light on leading indicators for pricing and competition.

Zoom Revenue Accelerator includes the following functionality: an outbound dialer, email composition, automation rules, live assist during calls, deal management, AI forecast scoring, coaching auto-scoring, role play, and natural-language querying across accounts and deals.

Insights are available within the Zoom client or on the web

After a meeting or call, users can access dashboards from the Zoom client or on the web to learn which questions and topics were most engaging, use metrics to assess outcomes, or receive suggestions on next steps.

Insights provided by Zoom Revenue Accelerator include:

• Conversational and selling skills

  • Filler words used

  • Talking speed

  • Talk-to-listen ratio

  • Patience

• Customer pain points and reactions

• Customer engagement and sentiment

• Competitors mentioned (Indicators)

• Note taking automation

  • Good questions asked

  • Next steps

  • Topics discussed

• Risk assessments

  • Automatic, translatable transcriptions

Robust details of Zoom Revenue Accelerator’s metrics and insights are available within the Zoom Support Center

Detailed information on Zoom Revenue Accelerator’s metrics and insights are available within the Zoom Support Center, including suggestions for recommended ranges based on Zoom Revenue Accelerator’s feedback.

Example metric that can be measured by Zoom Revenue Accelerator.

Zoom Revenue Accelerator also provides insights managers can use to review, coach, and improve their team’s performance

Managers can use Zoom Revenue Accelerator dashboards to review their team members’ insights and overall performance in meetings. With this data, managers can identify coaching opportunities, or assign coaching tasks to individuals. Managers can also design custom playlists of video clips from meetings to help teams and colleagues learn from real cases.

Zoom Revenue Accelerator is available to licensed Meetings and Phone customers

Zoom Revenue Accelerator is a per-seat licensing add-on available to Zoom Meetings and Zoom Phone customers, and requires one Zoom Revenue Accelerator license per user. Once a user is assigned a paid license, they can use it with both Zoom Meetings and Zoom Phone. Zoom Revenue Accelerator is not available for unlicensed (basic) users.

Zoom Revenue Accelerator can automatically match insights with sales data in applications like Salesforce, HubSpot, monday.com, Microsoft Dynamics 365, and People.Ai

Zoom Revenue Accelerator can integrate with customer relationship management (CRM) applications like Salesforce, HubSpot, monday.com, and Microsoft Dynamics 365. When integrated, Zoom Revenue Accelerator routinely syncs insights from conversations with matching deals and opportunities imported from the CRM, providing comprehensive insight to conversations within the sales process.

Zoom Revenue Accelerator also integrates with People.Ai, providing comprehensive engagement and intelligence data for key personas and stakeholders within the opportunity’s account.

When integrated with a CRM, deal info populates within the Zoom client and the web

When Zoom Revenue Accelerator is integrated with a supported CRM, deal information and opportunities are available within the Zoom Client and on the web. This offers users an easy-to-access location for tracking and managing active deals within a single program.

Transcriptions are presented in the first spoken language within a conversation, but can be translated to another language

Zoom Revenue Accelerator automatically identifies the first spoken language in a conversation, and reflects it within the transcription. However, after the transcription is available, users can translate the transcript to a different supported language of their choice if desired.

For example, if a conversation is recorded in Spanish, the transcript will originally display in Spanish. However, the transcript can be re-processed to display in English or another supported language.

Transcripts support one language at a time

Conversational transcripts only support one language at a time. Conversations with multiple languages — or dialogue in a language different from the transcription language — may fail to transcribe properly.

Supported Languages

Zoom Revenue Accelerator currently supports English and 26 additional languages for transcription and conversation insights, including:

• Arabic

• Chinese (input is Mandarin; output is in simplified Chinese)

• Czech

• Danish

• Dutch

• Estonian

• Finnish

• French

• German

• Hindi

• Hungarian

• Indonesian

• Italian

• Japanese

• Korean

• Malay

• Polish

• Portuguese

• Romanian

• Russian

• Spanish

• Swedish

• Thai

• Turkish

• Ukrainian

• Vietnamese