> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer.md).

# Quality Management Explainer

Zoom Quality Management uses artificial intelligence and machine learning-powered transcription and recording analysis to support contact center operations, agent performance, and customer satisfaction. With comprehensive insights including sentiment analysis, detailed performance metrics, AI Topics, and customizable Indicators, Quality Management enables supervisors and administrators to identify areas for improvement and address issues proactively.

Quality Management also includes Auto QM for AI-powered automatic evaluations and Ask QM for conversational AI interface capabilities.

For more information on Quality Management, keep reading; then speak with your Zoom account team.

{% content-ref url="/pages/VUvVyVRRibGbqJnMxObD" %}
[Overview](/business-services/zoom-quality-management/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/dxHF8JqneSnUtcG2UjOS" %}
[Insights](/business-services/zoom-quality-management/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/ydg70ZjbIMWW32Kk2qJc" %}
[Performance Management Tools](/business-services/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/i9ZrW8J2cNBqz94I4PkW" %}
[Account Management](/business-services/zoom-quality-management/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/NJUcyvXF3kH4bpUBl4RB" %}
[Limitations](/business-services/zoom-quality-management/quality-management-explainer/limitations.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.