Written by Justin Steinberg
This topic discusses Zoom Contact Center (ZCC) Chat, Video Calling, Scheduled Callback, CoBrowse, and Zoom Virtual Agent.
In today’s digital landscape, customer engagement is paramount to business success. Integrating interactive features such as web chat, video calling, co-browse, and scheduled callbacks can significantly enhance the user experience on your website. This article will discuss the seamless integration of Zoom Contact Center functionality into your site, offering a comprehensive overview of key concepts and essential aspects for implementing this technology on your website.
The following key features will be covered in this article.
Zoom Contact Center Web Chat: Enable website visitors to engage in real-time chat with Contact Center agents, improving responsiveness and support.
Zoom Virtual Agent: Leverage the AI-powered Zoom Virtual Agent (ZVA) to handle incoming requests efficiently. ZVA can assist with common inquiries, allowing human agents to focus on more complex issues.
Zoom Contact Center Video Calling: Allow website visitors to initiate video calls with agents, complete with screen sharing and remote control capabilities—ideal for more complex issues.
Zoom Contact Center Scheduled Callback: Offering website customers the flexibility to request callbacks through voice or video channels, so support is available at their convenience.
Zoom Contact Center CoBrowse: Facilitating co-browsing sessions between website customers and Contact Center agents, enabling agents to guide customers through website navigation in real time.
To accommodate your specific business needs, you have the flexibility to implement any combination of these features on your website.
Get started with Zoom CX functionality.
Web Chat and Video Configuration TasksLearn more about scheduling callbacks, implementing CoBrowse, and how to leverage the Zoom CX Web SDK.
Scheduled Callbacks, CoBrowse, and Zoom CX Web SDKLast updated
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