Troubleshooting

The Zoom Workplace app has built-in tools to help users and administrators review current settings and troubleshoot Zoom Device Management (ZDM) synchronization, when needed.

Note

See the Using the Zoom Network Connectivity Tool article for more information about Zoom Client Healthcheck.

To access the Zoom Client Healthcheck tool, use the following keyboard shortcuts:

• Windows: Ctrl + Alt + Shift + D

• macOS: Command + Option + Shift + D

Sample Zoom Client Healthcheck screen

In the left navigation, click App setting. This page will show the current ZDM enrollment status, group details, and how each policy is enforced.

As policies and settings are changed on the client or via ZDM, you can click the Reload button in the top-right corner to verify updates in real time.

• Device name: The device hostname and value shown in the Zoom Admin portal.

• Enrollment token: The current configured enrollment token.

• Status: Shows whether the device is successfully enrolled in ZDM (success).

• Policies: This is a list of policies that are enforced, their current value, and the source (GPO, ZDM, and so on).