New Groups and Settings Management Experience Explainer

The new groups and settings management experience gives administrators modular, priority-based control over user policies.

This explainer provides an overview of the new groups and settings management experience and its capabilities for Zoom administrators. It covers the architectural changes from the legacy group management model, the key capabilities introduced with the new experience, how settings are resolved through the priority-based inheritance model, the migration process, and current availability.

Use the following links to jump ahead to a relevant section:

• Legacy Model Context

• Key Capabilities

• Settings Resolution

• Migration

• Use Cases

• Availability

• Considerations

• Related Resources

The new groups and settings management experience decouples group membership from product settings and introduces priority-based conflict resolution

The new groups and settings management experience enhances Groups in the Zoom Admin console and fundamentally changes how administrators manage the relationship between user groups and product settings.

In the legacy model, every group was automatically coupled with all product settings. Creating a group for any purpose meant inheriting and potentially affecting every settings category across Zoom. The new experience decouples group membership from product settings, allowing administrators to configure each group with only the specific product settings relevant to that group's purpose.

The new experience also introduces explicit, priority-based conflict resolution. When a user belongs to multiple groups, a numeric priority ranking determines which group's settings take effect for each setting, replacing the legacy model's reliance on primary group designation, lock-state conflicts, and most-restrictive-setting logic.

Together, modular group configuration and priority-based resolution give administrators predictable control over user policies.

The feature name in the admin console is "Groups": The underlying entity has not changed, but its capabilities have been significantly enhanced

The new groups and settings management experience does not introduce a new product or a renamed feature. The feature in the Admin console remains "Groups," the same entity administrators have always used to organize users and manage settings. What has changed is the set of capabilities available within Groups:

• Modular settings configuration

• Explicit priority ranking

• Settingless groups

• Granular per-setting selection

• Enhanced reporting

Administrators who are already familiar with Groups in the Admin console will find the same location but with significantly expanded configuration options.

Throughout this explainer, "new groups and settings management experience" refers to the enhanced capabilities. For brevity, subsequent references may use "new group management" or "new groups experience."

This explainer is designed for IT administrators, security teams, and technical decision-makers evaluating or implementing the new groups experience

This explainer is intended for IT administrators responsible for managing Zoom user groups and settings policies, security and compliance teams evaluating the new experience's governance capabilities, and technical decision-makers assessing whether and when to migrate their organization to the new groups experience. It covers the conceptual architecture, key capabilities, settings resolution model, migration process, and current limitations.

For step-by-step procedural guidance on using the new experience, see the Zoom Support article Using the new groups and settings management experience.